Surgical Counselor

Kleiman Evangelista Eye Centers of Texas•Dallas, TX

6d•$22 - $25

About The Position

EVP Eyecare is a privately held portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers in Colorado, Texas, and Arizona. Its mission is to improve people’s lives through better vision and outstanding patient experiences, starting with an outstanding employee experience. Surgical Counselors introduce and educate patients about cataract and LASIK surgery. They guide patients through preparation for surgery by coordinating scheduling, collecting documentation for pre-certification, providing patient education, and sharing information about insurance. The role also involves discussing lens options and associated costs, handling patient payments and refunds, coordinating clearances and authorizations, communicating with referring optometrists, and reviewing surgery charts. The position is located in Dallas, Texas. The listed hourly salary range is $22.05–$25.00. The work environment is generally low to moderate in noise. The role requires frequent hand use and occasional standing, walking, sitting, reaching, and lifting or moving up to 25 pounds. Reasonable accommodations may be made for employees with disabilities. This job description does not limit the duties the employee may be assigned, and employment is at will.

Requirements

High school diploma or GED.
At least two years of work experience in a medical office setting.
Previous sales background is required.
Knowledge of insurance-carrier policies and procedures.
Kindness, empathy, and patience when dealing with patients.
Attention to detail.
Comfort with the sales aspect of specialty lenses.
Ability to multitask and work as a team member.
Skills operating computers, EHR, word-processing software, fax machines, and copier machines.
Ability to cooperate and communicate effectively with staff members and physicians about patient matters.
Strong organizational and interpersonal skills, including the ability to manage interactions with difficult people.
Knowledge of basic eye care and hygienic methods and practices involving treatment of the eye.
Knowledge of medical terminology.
Strong knowledge of pharmacy abbreviations.

Nice To Haves

Prior surgical counseling experience.
Bilingual ability in Spanish.

Responsibilities

Counsel and educate patients about upcoming surgery and lens options.
Schedule surgery dates and all post-surgical or treatment appointments.
Send necessary paperwork to the authorization specialist for eligibility, benefits, and authorization.
Confirm that insurance-carrier pre-certification has been received before the procedure.
Discuss implant options, self-pay fees, and financing options.
Collect fees for specialty lenses and collect applicable co-insurance or co-pays.
Issue refunds for cancelled surgeries.
Create H&Ps.
Arrange medical or retinal clearance when necessary.
Obtain authorizations for eyelid surgery.
Answer patient calls.
Send surgery operative notes, transfer-of-care letters, post-op forms, and post-op drop instructions to referring optometrists; this task may instead be handled by a Co-Man.
Perform quality assurance on surgery charts.
Cooperate and communicate effectively with staff members and physicians about patient matters.
Perform other job-related duties or follow other job-related instructions as assigned.