SURGICAL COUNSELOR

VANCE THOMPSON VISION CLINIC PROF L•Bozeman, MT

2d•Hybrid

About The Position

Vance Thompson Vision is seeking a Surgical Coordinator for its Bozeman Clinic. This hybrid role combines surgical coordination with patient advocacy, supporting patients through refractive, cataract, and laser procedures. The coordinator helps patients understand insurance coverage and financial responsibilities, obtains surgery consents, and coordinates care from consultation through post-operative care to create a smooth patient experience. The role also includes detailed insurance and benefit verification, financial estimate preparation, patient communication, and processing assistance program applications.

Requirements

High school diploma or equivalent.
Detail-oriented.
Exceptional communication skills.
Highly motivated and self-starting.
Confident discussing financial information with patients.
Effective problem-solving skills.

Nice To Haves

Previous experience in a medical office setting.

Responsibilities

Schedule refractive, cataract, and laser procedures.
Help patients understand their financial responsibilities and obtain consents for surgery.
Ensure patients understand their insurance coverage and financial expectations.
Coordinate surgical care from consultation through post-operative care.
Create daily evaluation reports to verify in-network insurance status.
Complete detailed benefit verifications, including deductibles, co-pays, and coinsurance.
Obtain required referrals and prior authorizations.
Develop accurate financial estimates for patients.
Answer patient phone calls promptly and address patient concerns.
Process Mission Vision and patient assistance program applications.