Surgery Scheduler - Ortho & Sports Medicine Clinic - FT - Day
About The Position
The Surgery Scheduler provides administrative support by scheduling physician surgeries and coordinating the requirements and preferences of physicians and other internal and external customers for inpatient or outpatient surgery scheduling. The role coordinates patient testing and follow-up procedures and assists with phone triage. It may also assist with Patient Care Technician duties as necessary when physicians are working with patients. Services are provided to outpatients in a clinic setting. This is a full-time, 40-hour-per-week, first-shift position at the Ortho & Sports Medicine Clinic. The position is non-exempt, on-site, not patient-facing, and has no supervisory or budget responsibility.
Requirements
- High school diploma or GED.
- At least 1 year of healthcare experience.
- Strong interpersonal and communication skills.
- Ability to teach others, exhibit patience, and work well with others.
- Knowledge of computers and Microsoft Windows applications.
Nice To Haves
- Experience in a clinical service environment or physician office.
Responsibilities
- Coordinate surgery scheduling with physicians, patients, hospital surgery scheduling, and pre-admission testing to help ancillary departments prepare for patient arrival.
- Support hospital staff in scheduling patient procedures and communicate scheduling issues to appropriate personnel for resolution.
- Communicate schedule issues to the supervisor and negotiate scheduling changes with the supervisor’s assistance when needed.
- Reschedule and cancel patient appointments at the request of patients or physician offices.
- Provide surgery information to the Pre-Access area and send appropriate paperwork to pre-admission testing.
- Confirm appointment information and preparation requirements with patients, including fasting for sedation and discontinuing blood thinners for the required period when requested by the provider.
- Receive calls, faxes, and computer-generated orders from physician offices and enter referrals into Epic.
- Schedule services accurately based on physician orders and patient needs.
- Assist with scheduling new patient consultations and follow-up appointments.
- Assist with phone triage when not scheduling surgeries.
- Work with third-party payers, government entities, and workers’ compensation representatives to obtain prior authorizations or submit appeals after adverse decisions.
- Respond to nursing staff regarding scheduling and insurance issues, and keep the office informed about problems or delays with scheduling or authorization and benefit investigations.
- Instruct patients about where and when to arrive, including directions to the facility and parking information.
- Comply with Stormont Vail Health policies, standards, mandatory training, and requirements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
