Surgery Scheduler - Ortho & Sports Medicine Clinic - FT - Day

Stormont Vail Health•Topeka, KS

1d•Onsite

About The Position

Provides administrative support by scheduling physician surgeries. Effectively coordinates the requirements and preferences of physicians, and other internal/external customers for inpatient or outpatient surgery scheduling. Also responsible for coordinating scheduling of patient testing, follow up procedures, and assisting with phone triage. May also assist as necessary with Patient Care Technician duties in assisting physicians with patients. Services are provided to outpatients in a clinic setting.

Requirements

High School Diploma / GED Required
1 year Healthcare experience. Required
Strong interpersonal and communication skills. (Required proficiency)
Ability to teach others, exhibit patience, and work well with others. (Required proficiency)
Knowledge of computers and MS Windows applications. (Required proficiency)

Nice To Haves

Experience in a clinical service environment/physician office. Preferred

Responsibilities

Interacts and supports hospital staff to appropriately schedule patient procedures, communicates issues/problems with appropriate personnel for resolution.
Coordinates scheduling process by coordinating with physician, patient, hospital surgery scheduling area, and pre-admission testing to aid ancillary departments in preparing for patient arrival. Communicates schedule issues to supervisor and negotiates scheduling changes with his/her assistance when necessary. Reschedules and cancels patient appointments as requested by the patient or physician offices.
Interacts and provides information to the Pre-Access area regarding patient surgery and sends appropriate paperwork to pre-admission testing.
After scheduling the clinic visit/procedure, confirms pertinent information with the patient regarding the appointment to include prep requirements: NPO for sedation per provider request and blood thinner discontinuation for required time prior to procedure.
Receives calls, faxes, or computer-generated orders from physician offices to schedule patients for department services. Responsible for entering these referrals into Epic. Accurately schedules services based upon the physician order and needs of the patient.
Assists with scheduling new patient consults and follow up appointments. Assists with phone triage when not scheduling surgeries.
Work with third party payers, government entities, and workers compensation representatives to obtain prior authorizations or to submit appeals due to adverse decisions.
Respond to nursing staff for scheduling and insurance issues and keeps office informed of any problems or delays with scheduling appointments or approval of Prior Authorization/Benefit Investigations.
Instructs patients where and when to arrive, including directions on how to reach the facility from out of town and where to park.
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned