Registrar - Ortho & Sports Medicine Clinic - PT - Day
About The Position
Registration staff warmly greet patients and visitors to Stormont Vail and create a friendly atmosphere while collecting the patient and visit information needed for each appointment. The Registrar performs clerical and reception duties with a focus on customer needs, completes service-area workflows, and conducts financial discussions efficiently while following organizational and regulatory standards. This is a part-time, patient-facing position with 24 hours per week on the first (day) shift. The position is on-site and has no supervisory or budget responsibilities. There is no planned travel, though occasional coverage at another clinic may be needed for an unplanned vacancy.
Requirements
- High school diploma or GED.
- One year of customer service experience.
Nice To Haves
- Knowledge of Patient Rights, HIPAA, and Medicare Secondary Payer guidelines.
- Ability to identify complex problems, review related information, evaluate options, and implement appropriate solutions.
- Knowledge of basic medical terminology.
Responsibilities
- Provide excellent customer service to patients, visitors, and other guests.
- Register patients promptly, entering demographic, insurance, and visit information and obtaining required document signatures.
- Complete check-in and admission functions for the service area and verify patient identity.
- Conduct financial discussions, provide patient estimates, collect payments, and collect copays and prior balances as appropriate.
- Assist patients with required documentation and database entry based on the service area.
- Schedule follow-up appointments as appropriate.
- Provide and explain required handouts as appropriate.
- Complete basic real-time insurance eligibility validation.
- Assist with department-specific duties such as referrals, RiteFax, and answering phones.
- Perform clerical and office duties as required by the service area.
- Maintain patient confidentiality and comply with applicable laws and regulations.
- Correct account and visit edits in a timely manner.
- Comply with Stormont Vail policies, standards, mandatory training, and requirements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
