Registrar - North Clinic Expresscare - PT - Day

Stormont Vail Health•Topeka, KS

3d•Onsite

About The Position

The Registrar provides a welcoming first point of contact for patients and visitors at Stormont Vail. The role creates a friendly atmosphere while collecting patient and visit information courteously, completing reception and clerical duties, and supporting patient needs. The Registrar completes registration workflows and financial discussions efficiently while following organizational and regulatory standards. This is a part-time, patient-facing, on-site position working 20 hours per week on the first/day shift. There is no planned travel, though occasional coverage at another clinic may be needed when an unplanned vacancy occurs. The position has no supervisory or budget responsibility.

Requirements

High school diploma or GED.
One year of customer service experience.
Knowledge of Patient Rights, HIPAA, and Medicare Secondary Payer guidelines is preferred.
Ability to identify complex problems, review related information, evaluate options, and implement appropriate solutions is preferred.
Knowledge of basic medical terminology is preferred.

Nice To Haves

Knowledge of Patient Rights, HIPAA, and Medicare Secondary Payer guidelines.
Ability to identify complex problems, review related information, evaluate options, and implement appropriate solutions.
Knowledge of basic medical terminology.

Responsibilities

Provide excellent customer service to patients, visitors, and other guests.
Register patients promptly, including entering demographic, insurance, and visit information and obtaining signatures on documents.
Complete check-in and admission functions for the assigned service area and verify patient identity.
Conduct financial discussions, provide patient estimates, collect payments, and collect copays and prior balances as appropriate.
Assist patients with required documentation and database entry.
Schedule follow-up appointments as appropriate.
Provide and explain required handouts as appropriate.
Complete basic real-time insurance eligibility validation.
Perform department-specific duties such as referrals, RiteFax, and answering phones as needed.
Complete clerical and office duties required by the service area.
Maintain patient confidentiality and comply with applicable laws and regulations.
Correct account and visit edits in a timely manner.
Comply with Stormont Vail policies, standards, mandatory training, and requirements.
Perform other duties as assigned.