Registrar Rehab Clinic

Corewell Health • Royal Oak, MI

5d • Onsite

About The Position

The Registrar supports the multidisciplinary Rehab Clinic at 4949 Coolidge Highway in Royal Oak, scheduling patients for physical therapy, occupational therapy, and speech therapy. Under the direction of the Patient Access Registration Front Line Manager, the role ensures a smooth and timely registration and admission process by gathering accurate demographic, clinical, and insurance information; collecting applicable patient balances; and completing initial financial screening for self-pay and out-of-network patients, with referrals to Financial Advisors as appropriate. The Registrar also provides reception, patient wayfinding, and customer service.

This position works full time, Monday through Friday, on a day schedule: 9 a.m. to 5:30 p.m. Monday through Thursday and 8:30 a.m. to 5 p.m. Friday. The Registrar performs registration and financial functions in EPIC, handles required forms and documentation, verifies insurance and referrals, supports financial advocacy and point-of-service collections, and completes related clerical and clinic-support tasks. The role maintains compliance, productivity, quality, and collection standards while contributing to efficient patient flow and excellent service for patients, clinicians, and other departments.

Requirements

• High school diploma or equivalent.
• One year of relevant experience in a customer service role or the health care industry.
• Must be at least 18 years of age to co-sign legal documents, including hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of at least 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet patients and other customers promptly and warmly, direct them to the appropriate setting, explain delays, and maintain professionalism and diplomacy.
• Register patients for applicable visit types, admission types, and service areas in EPIC, ensuring accurate and timely demographic and financial documentation.
• Collect required demographic and financial information, obtain and scan forms, and activate, convert, or discharge visits as appropriate.
• Review insurance information, select and document the correct insurance plan and order, verify information with third-party payers, and process recurring visits according to protocol.
• Collect insurance referrals, document them in EPIC, and communicate authorization or referral requirements to patients and physician or office staff.
• Obtain financial responsibility forms, review and witness consent and privacy forms, screen outpatient visits for medical necessity, and provide cost estimates.
• Collect and document advance directive information and Medicare questionnaire information, and issue required Medicare notices.
• Screen self-pay and out-of-network patients using EPIC tools, refer them to Financial Advisors as appropriate, explain available funding programs and payment options, and initiate payment plans and collections.
• Use point-of-service collection processes; issue receipts and complete cash balance sheets where applicable; and manage cash using audits and controls.
• Transcribe written physician orders, clarify information with physician or office staff, determine and document ICD-10 codes, and perform medical-necessity checks and issue ABNs when appropriate.
• Prepare patient charts, affix wristbands, scan documents, manage reports and paperwork, and maintain supply inventory.
• Facilitate ancillary testing scheduling in identified areas and support clerical tasks such as typing, filing, mailing, calling patients, copying, faxing, and receiving payments or funding applications.
• Identify potential duplicate medical records for merge and use system resources or patient contact to confirm matches.
• May serve as a preceptor to newer staff members and facilitate electronic registration tools where available.
• Meet or exceed department productivity, collection, quality, accuracy, and registration or insurance-verification standards.
• Provide excellent service to clinical and downstream departments and physicians, contribute to process improvement, and support efficient patient and process flow.
• Maintain compliance with hospital and department plans and requirements, including regular TB testing and flu vaccination.

Benefits

• Comprehensive benefits package designed to support financial, health, and work-life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED