Registrar Pediatric Rehab

Corewell Health • Royal Oak, MI

1d • Onsite

About The Position

The Registrar supports the Pediatric Rehab department and, under the direction of the Patient Access Registration Front Line Manager, ensures a smooth and timely registration and admission process. The role gathers accurate demographic, clinical, and insurance information; collects applicable co-payments, deductibles, residual amounts, and prior balances; and conducts initial financial screening for self-pay and out-of-network patients, referring them to Financial Advisors as appropriate. The Registrar also provides reception, patient wayfinding, and customer service.

The position performs patient registration and related financial, documentation, clerical, and coordination functions using EPIC and other available systems. It requires compliance with hospital and department policies, registration protocols, government mandates, and applicable compliance requirements. The role maintains department productivity, collection, and quality standards and supports efficient patient and process flow.

This is a full-time, on-site role in the Pediatric Rehab department at the Royal Oak location. The schedule is Monday through Friday, 9:30 a.m. to 6 p.m., for 40 hours per week; weekend work is not scheduled.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience in a customer service role or the health care industry.
• Must be at least 18 years old to co-sign legal documents, including hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of at least 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, and Outlook.
• Experience with EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet patients and other customers warmly, direct patients to the appropriate setting, explain delays, and maintain professionalism and diplomacy.
• Register patients for each visit type, admission type, and service area in EPIC; activate, convert, and discharge visits as appropriate.
• Collect, verify, and document demographic, clinical, financial, and insurance information, using thorough interviewing techniques and following registration guidelines.
• Obtain required forms and scan them into the medical record according to department protocol.
• Review patient insurance, select and document the correct insurance plan and order, apply recurring-visit processing protocols, and verify information with third-party payers.
• Collect insurance referrals, document them in EPIC, and communicate authorization and referral requirements to patients and physician or office staff.
• Obtain financial responsibility forms and hospital consent forms, and review or witness Notices of Privacy Practices with patients or families as needed.
• Screen outpatient visits for medical necessity, provide cost estimates, and perform Medicare-related checks, notices, questionnaires, and ABN issuance as appropriate.
• Collect and document Advance Directive information and provide related education or information as needed.
• Screen self-pay and out-of-network patients using EPIC tools and refer them to Financial Advisors as appropriate.
• Initiate payment plans, collect payments, explain applicable government and private funding programs and payment options, and perform point-of-service collections.
• Issue receipts and complete cash balance sheets where appropriate; use audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicate with physician or office staff to clarify them, and determine and document ICD-10 codes.
• Affix patient wristbands and prepare patient charts.
• Prepare reports, schedules, and paperwork; maintain supplies inventory; and facilitate scheduling for ancillary testing in identified areas as needed.
• Identify potential duplicate medical records, use system resources and contact patients if necessary, and mark records for review and merge.
• May serve as a preceptor to newer staff members.
• Meet or exceed department productivity, collection, and quality standards, including registration and insurance-verification accuracy.
• Provide service to clinical and downstream departments and physicians, and contribute to process improvement supporting efficient patient and process flow.
• Perform clerical work such as typing, filing, mailing, calling patients, copying, faxing, and receiving payments and funding applications.
• Meet Corewell Health customer service standards and maintain required TB testing and influenza vaccination compliance.

Benefits

• Comprehensive benefits package supporting financial, health, and work-life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED