Registrar

Presbyterian Healthcare Services • Socorro, TX

2d • $16 - $24 • Onsite

About The Position

The Registrar coordinates the encounter or episode process for patients and consumers by performing patient registration activities. The role emphasizes accurate data capture to reduce denials, collecting patient financial obligations at the time of service, explaining documents requiring patient or representative signatures, and using online tools to validate insurance eligibility. The Registrar uses knowledge of insurance contract requirements and tools to address provider network questions, provides comfort rounding, communicates delays, and begins training patients on kiosk use where applicable.

The position is based at Socorro General Hospital in Socorro, New Mexico, and is part-time and non-exempt. Workdays and hours vary. The Registrar also manages telephone encounter messages in Epic, follows cash-handling procedures, and refers patients to financial advocacy resources as appropriate.

Requirements

• High school diploma or equivalent.
• At least nine months of work experience in an office, healthcare, or customer service environment.
• Pass the Epic Registration competency assessment upon completion of the Epic Clerical Training class.
• Be at least 18 years of age at the time of hire.
• General knowledge of the customer encounter process, which may include scheduling, registration, contract requirements, financial guidelines, coordination of services, and billing processes.

Responsibilities

• Coordinate patient encounter or episode activities through patient registration.
• Capture accurate patient demographic and insurance information to help reduce denials.
• Investigate insurance eligibility using electronic tools.
• Use knowledge of insurance contract requirements and available tools to respond to provider network questions.
• Explain e-signature documents to patients or representatives and offer printed copies during each registration.
• Collect identified patient financial obligations, including copayments, coinsurance, deductibles, self-pay amounts, and applicable residual balances.
• Refer patients as appropriate to an on-site Financial Advocate or, if uninsured, to the Financial Advocacy Center.
• Follow PMG cash-handling policies and balance daily.
• Use CARES, AIDET, and EPE tools to provide an exceptional patient experience.
• Address and attempt to resolve complaints in the moment, using key words at key times; request supervisor assistance when needed.
• Monitor and maintain lobby waiting areas, provide comfort-cart rounding, and keep patients informed of delays.
• Answer questions about hospital and departmental operations, policies, and procedures, including Provider Based Billing.
• Formulate complete and accurate telephone encounter messages and route them to the appropriate Epic in-basket pool.
• Begin training patients on kiosk usage where applicable.
• Perform other duties as assigned.
• Pass annual competency exams for all areas of responsibility and attend quarterly MSO meetings, staff meetings, and employee forums.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability insurance.
• Group term life insurance.
• Other optional voluntary benefits.
• Employee Wellness rewards program with opportunities to earn gift cards and other rewards through wellness activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED