Registrar Pediatric Rehab

Corewell Health • Royal Oak, MI

3d • Onsite

About The Position

The Registrar supports the Pediatric Rehab department and, under the direction of the Patient Access Registration Front Line Manager, ensures a smooth and timely registration and admission process. The role obtains accurate demographic, clinical, and insurance information; collects co-pays, deductibles, residual and prior balances; and conducts initial financial screening for self-pay and out-of-network patients, referring them to Financial Advisors when appropriate. The Registrar also provides reception, patient wayfinding, and customer service.

The position performs registrations and admissions in EPIC, verifies insurance and referral information, completes required documentation and forms, supports financial advocacy and point-of-service collections, and carries out related clerical and patient-access duties. It maintains departmental standards for productivity, collections, quality, compliance, and customer service while supporting efficient patient and process flow.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience in a customer service role or the health care industry.
• Must be at least 18 years old to co-sign legal documents such as hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet and receive customers promptly and warmly, direct patients to the appropriate setting, explain delays, and maintain professionalism and diplomacy.
• Register patients for visit types, admission types, and service areas in EPIC; collect and document demographic and financial information; and activate, convert, and discharge visits as appropriate.
• Interview patients, follow registration guidelines, obtain required forms, and scan documents into the medical record according to department protocols.
• Review patient insurance, select and document the correct plan and order in EPIC, and process recurring visits according to protocol.
• Verify patient information with third-party payers; collect and document insurance referrals; and communicate authorization and referral requirements to patients and physician or office staff.
• Obtain financial responsibility forms and review, obtain, or witness hospital consent forms and Notice of Privacy Practices as required.
• Screen outpatient visits for medical necessity, provide cost estimates, collect and document advance directive information, and complete Medicare questionnaires and notices as required.
• Screen self-pay and out-of-network patients using EPIC tools, refer patients to Financial Advisors when appropriate, initiate payment plans, explain funding programs and payment options, and collect point-of-service payments.
• Issue receipts and complete cash balance sheets where appropriate; use audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, clarify orders with physician or office staff, determine and document ICD-10 codes, and issue ABNs when appropriate for Medicare primary outpatients.
• Affix patient wristbands and prepare charts; manage reports, schedules, paperwork, and supply inventory.
• Facilitate scheduling for ancillary testing in identified areas when needed.
• Identify potential duplicate medical records for merge, use system resources to verify identity, and contact patients when necessary.
• May precept newer staff members.
• Meet or exceed individual productivity, collection, quality audit, accuracy, and insurance verification standards.
• Provide service to clinical and downstream departments and physicians, and contribute to process improvement supporting efficient patient and process flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, receiving payments, and handling funding applications.
• Meet Corewell Health customer service standards and comply with regular TB testing and flu vaccination requirements.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED