Registrar Rehab Clinic

Corewell Health • Royal Oak, MI

7d • Onsite

About The Position

The Registrar supports the multidisciplinary Rehab Clinic at 4949 Coolidge Highway in Royal Oak, scheduling appointments for physical therapy, occupational therapy, and speech therapy. Under the direction of the Patient Access Registration Front Line Manager, the role supports a smooth and timely registration and admission process by obtaining accurate demographic, clinical, and insurance information; collecting applicable patient balances; conducting initial financial screening for self-pay and out-of-network patients; providing reception and wayfinding; and delivering excellent customer service.

The Registrar registers patients and manages visit information in EPIC, verifies insurance and referrals, collects and scans required forms, supports financial advocacy and point-of-service collections, and performs related documentation and clerical duties. The role may also support ancillary testing schedules, prepare patient charts and reports, maintain supplies, identify potential duplicate medical records, and act as a preceptor for newer staff. The Registrar is expected to meet department productivity, collection, and quality standards and comply with hospital policies and applicable government requirements.

This is a full-time, on-site position with a Monday-through-Friday day schedule: 9 a.m. to 5:30 p.m. Monday through Thursday and 8:30 a.m. to 5 p.m. Friday, for 40 scheduled hours per week.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience in a customer service role or the health care industry.
• Must be at least 18 years old to co-sign legal documents such as hospital consent forms.
• Proficient in medical terminology.
• Typing proficiency of at least 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, and Outlook.
• Experience with EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet patients and other customers promptly, provide a warm and professional reception, direct patients to the appropriate setting, and explain delays.
• Register patients for visits and admissions in EPIC, accurately document demographic and financial information, and activate, convert, or discharge visits as appropriate.
• Interview patients and follow registration guidelines; obtain required forms and scan them into the medical record.
• Review insurance information, identify and select the correct plans and order, process recurring visits according to protocol, and use electronic registration tools where available.
• Verify patient information with third-party payers, collect and document insurance referrals, and communicate authorization and referral requirements to patients and physician or office staff.
• Obtain financial responsibility forms and hospital consent and privacy forms, and provide cost estimates and medical-necessity screening as required.
• Collect and document advance directive information and Medicare questionnaires, issue required Medicare notices, and scan appropriate documents.
• Screen self-pay and out-of-network patients using EPIC tools and refer them to Financial Advisors as appropriate; explain financial assistance and payment options, initiate payment plans, and collect payments.
• Issue receipts and complete cash balance sheets where applicable, using audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, clarify orders with physician or office staff, determine and document ICD-10 codes, and issue ABNs when appropriate for Medicare-primary outpatients.
• Affix patient wristbands, prepare patient charts, manage reports, schedules, and paperwork, and maintain supply inventory.
• Support scheduling for ancillary testing in identified areas.
• Identify potential duplicate medical records and use system resources or contact patients to determine whether records should be merged.
• May act as a preceptor to newer staff members.
• Meet or exceed individual productivity, collection, and quality standards for registration and insurance verification.
• Provide effective service to clinical and downstream departments and physicians, and contribute to process-improvement activities.
• Perform clerical tasks such as typing, filing, mailing, calling patients, copying, faxing, receiving payments, and handling funding applications.
• Follow Corewell Health customer service standards and comply with required TB testing and influenza vaccination policies.

Benefits

• Comprehensive benefits package addressing financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other purchases.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED