Patient Registrar - Clinic

Pullman Regional Hospital

7d • $19 - $31

About The Position

The Patient Registrar provides high-quality, respectful customer service to patients, providers, and staff. The role provides appointment scheduling and registration services, interviews incoming patients to collect demographic information and verify insurance eligibility, and supports clinical staff and providers with patient paperwork and care as needed. The position performs scheduling, check-in, check-out, data entry, and in-office collection activities, including collecting co-pays, writing receipts, and balancing the end-of-day deposit.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills with colleagues and customers.
• Competence with computers, including Microsoft Office products.
• Strong typing skills and speed.
• Comfort answering phones and speaking with customers by phone.
• Ability to manage time, tasks, and resources appropriately.
• Ability to learn and adapt to new technology.
• Ability to read and write clearly and understand policies, labels, and written instructions.

Nice To Haves

• Experience in a medical setting.

Responsibilities

• Promote a positive work environment and serve others with a professional, positive attitude.
• Encourage an equitable division of workload.
• Keep current with changes in professional standards and hospital policy, and complete regulatory and departmental competencies within the timeframe set by the supervisor.
• Complete assigned tasks safely and in a timely manner, using appropriate delegation to assist in patient care.
• Follow organizational and departmental high-reliability practices and report safety concerns.
• Participate in quality improvement projects, assigned meetings, and committee assignments.
• Perform scheduling, check-in, check-out, and other organizational processes according to procedures and policies.
• Ensure accurate entry of patient data.
• Train, demonstrate, or guide others in assigned work.
• Demonstrate professionalism, accountability, and reliability while supporting the organization's vision, mission, and values.
• Maintain a clean and safe work area and take responsibility for departmental space.
• Collect co-pays, write receipts, and balance the end-of-day deposit.

Benefits

• Medical, vision, and dental coverage
• Health Savings Account
• Paid leave time
• Employer-paid life insurance and long-term disability
• Retirement plan with employer matching contributions
• Voluntary life insurance, critical illness, accident insurance, and short-term disability
• Services discount
• Employee Assistance Program resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED