Patient Registrar

Children's National Hospital

23h • $19 - $31 • Onsite

About The Position

The Patient Registrar serves as a first point of contact for patients and families, providing a welcoming and compassionate experience while supporting efficient patient access services. The role initiates and maintains written and electronic medical records and accurately and confidentially collects, verifies, and enters demographic, insurance, and registration information into electronic health record systems.

The Patient Registrar supports timely, high-quality registrations and smooth clinical operations by completing benefits and eligibility verification, obtaining treatment and information-release consents, receiving payments, routing messages, and responding to patient questions and complaints. The position works with patients, families, physicians, payers, referral sources, employees, hospital departments, and vendors. It also manages appointment reminders, documents relevant actions in the EMR, and follows departmental policies and procedures.

Children’s National Rehabilitation and Specialized Care Center provides family-centered medical and therapy services for children from infancy through age 21 with complex medical conditions. Its inpatient programs provide transitional medical care and rehabilitation, while outpatient services offer ongoing individualized medical and therapy support.

Requirements

• High school diploma or GED.
• At least one year of medical admissions experience.
• Excellent interpersonal, problem-solving, and communication skills.

Nice To Haves

• Bilingual skills are strongly preferred.

Responsibilities

• Operate office equipment and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Receive payments and record receipts for services.
• Obtain patient or responsible-party signatures for treatment or testing consent, release of medical information, and assignment of insurance benefits.
• Hear and resolve patient complaints or direct patients to the relevant department; analyze data to answer customer or public inquiries.
• Maintain confidentiality of health information in oral and written formats.
• Provide professional customer relations when interacting with physicians, payers, referral sources, patient families, employees, and visitors.
• Complete benefits verification and ensure insurance eligibility information is accurate and benefits are verified.
• Identify and communicate verification or certification problems to the appropriate parties, office staff, and hospital departments.
• Work with Patient Accounting as necessary to obtain billing information and help avoid denials.
• Document relevant actions in electronic medical record systems.
• Record pertinent information in EMR systems related to a patient’s accident or injury.
• Verify demographic information consistently and make corrections when applicable.
• Use verification and eligibility systems competently.
• Manage patient appointment reminders.
• Assist with vendor communication and scheduling.
• Complete job functions according to departmental policies and procedures.
• Perform other duties as required.

Benefits

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• 401(k) plan.
• Healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Tuition assistance.
• Fitness resources.
• Employee assistance.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED