Patient Registrar

WhidbeyHealth•Coupeville, WA

About The Position

The Patient Registrar supports WhidbeyHealth Clinics by serving as a professional and personable first point of contact for patients and visitors. The role supports patient care by facilitating patient flow and providing reception, scheduling, registration, and related administrative assistance. It is responsible for orderly and efficient scheduling and registration and for obtaining accurate patient demographic and insurance information. The Patient Registrar is expected to behave professionally and treat patients, families, staff, and professional affiliates with consideration, respect, and patience. The position provides clinic or department reception, maintains schedules, schedules or reschedules appointments according to established guidelines, answers and routes calls, relays information and messages, makes reminder calls as needed, processes mail, and maintains supplies. It registers patients in the Electronic Medical Record system, verifies insurance eligibility and authorization, and collects copayments. It also supports medical-record maintenance by obtaining required release forms, scanning documents needed for immediate care, and, when required, copying records or other protected health information in accordance with established policies and procedures. Patient Registrar I may be eligible to advance to Patient Registrar II after 12 consecutive months in the assigned department, provided the employee demonstrates the position’s essential functions and competencies and has no recent performance-improvement documentation on file. Patient Registrar II may be eligible to advance to Patient Registrar III after three consecutive years as a Patient Registrar I or II in the assigned department, subject to the same performance conditions.

Requirements

High school diploma or equivalent.
Ability to apply knowledge of medical terminology as applicable to the position.
Ability to stay highly organized and multitask across workstations and settings.
Effective professional interpersonal skills and excellent service skills.
Ability to communicate effectively by phone, in person, and in writing.
Ability to plan, prioritize, and organize assigned work within communicated deadlines.
Ability to communicate with employees at all levels, take direction, and build and maintain interdepartmental and intradepartmental relationships.
Attention to detail when completing assigned work.

Nice To Haves

One year of previous medical office experience, preferred.
Prior experience using an electronic health record, preferred.
Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS) certification, preferred.

Responsibilities

Welcome patients and visitors, providing directional and informational assistance.
Maintain the department or clinic patient schedule.
Schedule or reschedule appointments according to established department or clinic guidelines.
Answer incoming calls promptly and professionally; refer calls, take messages, and provide additional documentation for personnel follow-up as needed.
Communicate information accurately and appropriately.
Make follow-up reminder calls as needed for appointments scheduled for the next day.
Process and route mail appropriately.
Maintain adequate supplies in designated work areas and order stock and non-stock items using appropriate systems or forms.
Obtain patient demographic and insurance information and register patients in the Electronic Medical Record system.
Verify insurance eligibility and ensure insurance authorization is obtained.
Collect copayments at registration.
Ensure required release forms are signed upon registration.
Scan critical documents needed for immediate patient care into the Electronic Medical Record.
Copy records or other department-specific protected health information documents when required, following established release-of-information policies and procedures.

Benefits

Medical coverage (HDHP with HSA or PPO)
Prescription drug coverage
Dental options (PPO or managed-care plan)
Vision benefits (VSP)
Employer-paid life and AD&D insurance
Employer-paid long-term disability coverage
Health Savings Account (HSA), if enrolled in an HDHP
Healthcare Flexible Spending Account (FSA), including dependent and healthcare options
Employee and Provider Assistance Programs offering free, confidential support
Voluntary employee-paid life and AD&D insurance buy-up option
Voluntary employee-paid long-term disability coverage buy-up option