Medical Receptionist

Aston Carter • Los Angeles, CA

7d • $28 - $30 • Onsite

About The Position

Provides comprehensive support to a surgical practice by coordinating surgery scheduling, managing physician practice operations, and acting as a liaison among patients, physicians, and internal departments. Ensures pre- and post-operative requirements are met, supports billing and authorization processes, and delivers customer service in a fast-paced, high-volume medical group environment.

This is a contract position based onsite in West Los Angeles, California. The typical day-shift hours are 8:00 a.m. to 5:00 p.m. The role involves in-person collaboration in a professional clinical office using Epic and standard office technology. The position may be extended or renewed based on performance and operational needs. The pay range is $28.00–$30.00 per hour; compensation depends on qualifications, skills, experience, job knowledge, location, internal equity, and other job-related factors.

Requirements

• High school diploma or GED.
• At least 3 years of experience working with a large medical group practice.
• Demonstrated surgery scheduling experience in a high-volume setting.
• Strong knowledge of HMO, PPO, and POS insurance plans.
• Experience working with workers compensation cases and related protocols.
• Experience verifying medical insurance and handling medical office administrative tasks.
• Ability to manage multiple priorities and workflows in a fast-paced clinical environment.
• Strong communication and customer service skills when interacting with patients, physicians, and internal departments.
• Ability to triage calls, resolve issues, and escalate concerns appropriately.
• Organizational skills to manage calendars, documentation, authorizations, and credentialing requirements accurately and promptly.

Nice To Haves

• Bachelor’s degree preferred but not required.
• Epic experience strongly preferred, particularly managing referrals and scheduling workflows.
• Familiarity with med-legal patient processes and documentation.
• Experience coordinating with billing and health information services for chart audits and reimbursement support.
• Comfort coordinating logistics for professional or collegiate sports teams, teaching, and speaking engagements.
• Ability to develop and maintain patient education materials for pre- and post-operative care.

Responsibilities

• Coordinate surgery scheduling, including verifying insurance, scheduling pre- and post-operative appointments, obtaining health clearances and surgery authorizations, and scheduling surgical assistants.
• Ensure all required pre-operative studies are scheduled and completed before surgery.
• Manage physician referral work queues by completing referrals in Epic that correspond to patient-care tasks.
• Schedule appointments, triage incoming calls, respond to patient questions, and route complaints to the appropriate supervisor.
• Coordinate daily physician practice operations with medical assistants and other staff; troubleshoot patient and physician issues and take appropriate action.
• Handle physician correspondence, forms, authorization requests, med-legal patient documentation, expense reports, calendars, and transcription support as needed.
• Submit workers compensation authorization requests and follow up with adjusters and nurse case managers for status updates and required documentation.
• Complete physician credentialing at facilities as needed, keeping curricula vitae and medical staff privileges—including California medical license and DEA—current.
• Monitor practice workflow, help assign work, recommend process improvements, and liaise with other departments to support efficient operations and compliance.
• Coordinate logistics and documentation for practice meetings and audits, and support follow-up actions.
• Coordinate mentoring opportunities for fellows, students, and other learners, aligning schedules and logistics with practice needs.
• Work with billing and health information services on chart-audit requests and ensure surgical reports and daily clinic charges are sent promptly to billing.
• Help facilitate patient financial arrangements with the billing department through clear communication and timely resolution.
• Communicate with patients on physicians’ behalf regarding surgery-related concerns and provide updates throughout the surgical process.
• Provide patients with detailed surgical scheduling information and coordinate resources and support before, during, and after procedures.
• Distribute physician-directed health education materials, including forms, videos, and articles.
• Develop patient-facing pre- and post-surgery care materials and related between-visit correspondence in collaboration with the physician.
• Coordinate logistics and communication for physicians’ outside services, including professional and collegiate teams, teaching commitments, and speaking engagements.
• Coordinate care logistics for VIP patients and patients with special needs, maintaining discretion, organization, and service quality.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Voluntary life and AD&D insurance for the employee and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave, including PTO, vacation, or sick leave; eligibility and terms may apply

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED