Surgery Coordinator (Full-Time, Days)

Rochester Regional Health•Medina Township, MI

1d•$18 - $23•Onsite

About The Position

As a Surgery Coordinator, you coordinate surgery scheduling and maintain services throughout the system. The role is based in the Podiatry Department at SCHI Brighton/Ambulatory and is scheduled Monday through Friday, 8 a.m. to 4 p.m. You communicate with patients and coordinate procedures among physicians, patients, facilities, vendors, hospitals, departments, and regional affiliates. You also support the practice’s physicians and clinical and clerical teams, maintain surgery records and schedules in the EMR, and help ensure procedures and billing are accurately documented.

Requirements

Strong analytical, computer, organizational, customer service, and communication skills.
Strong written and verbal communication skills.
A bachelor's degree in business, social sciences, human resources, or an equivalent is preferred; an equivalent combination of education and experience will be considered.
Three or more years of relevant healthcare experience is preferred.
No licensure or certification is required.

Nice To Haves

Bachelor's degree in business, social sciences, or human resources, or equivalent.
Three or more years of relevant healthcare experience.
For transportation departments, knowledge of IDX and CCS is beneficial.

Responsibilities

Communicate with patients in person and by telephone in a cheerful and helpful manner.
Coordinate surgery among the physician, patient, facility, and vendor when needed.
Obtain surgical procedure and diagnosis codes for authorization or pre-certification.
Contact the billing department to obtain pricing for out-of-network and self-pay patients.
Support physicians and clinical and clerical team members with questions and scheduling challenges.
Complete insurance pre-certification and authorization, provide necessary documentation, and schedule peer-to-peer reviews with providers when necessary.
Document authorization or pre-certification, including the contact information of the person spoken with.
Coordinate required surgical clearance appointments among patients, departments, other providers, and primary care providers.
Notify patients of scheduled procedures and pre-operative instructions; coordinate mailing instructions and necessary documents.
Coordinate patient arrival times with the hospital and notify patients of those times.
Enter surgeries in the EMR Surgical Booking module and maintain accurate spreadsheets of surgery dates and operating-room times.
Assist with reviewing and revising policies and procedures related to scheduling.
Attend weekly or quarterly physician meetings to review procedures and caseload when needed.
Verify after-hours add-on cases daily and confirm surgeries were performed as scheduled to support accurate billing.
Compare operating-room schedules with office physician schedules for accuracy and update the EMR as procedures are scheduled.
Facilitate timely and efficient patient transportation to and from procedures when needed.
Communicate pertinent surgical case information to providers and other departments through the EMR when needed.
Serve as a regional liaison for Rochester Regional Health affiliates and sites needing procedure-coordination assistance; obtain records from sites not on the EMR when needed.
Perform other responsibilities necessary to ensure practice efficiency.
Maintain operational knowledge of department equipment, including telephones, computers, fax machines, copiers, and printers.