Surgery Coordinator (Full-Time, Days)

Rochester Regional Health•Victor, ID

1d•$18 - $23•Onsite

About The Position

The Surgery Coordinator organizes and manages the scheduling and maintenance of services throughout the system. The role coordinates surgical procedures among physicians, patients, facilities, vendors, insurers, and other departments; supports the clinical and clerical teams; and maintains accurate scheduling and authorization records. This is a full-time, days position based in Victor, New York, with a Monday–Friday schedule from 7:30 a.m. to 5:30 p.m.

Requirements

Strong analytical, computer, organizational, customer service, and communication skills.
Strong written and verbal communication skills.

Nice To Haves

Bachelor’s degree in business, social sciences, human resources, or an equivalent field preferred; an equivalent combination of education and experience will be considered.
Three or more years of relevant healthcare experience preferred.
Knowledge of IDX and CCS is beneficial for transportation departments.

Responsibilities

Communicate with patients in person and by telephone with a cheerful, helpful attitude.
Coordinate surgeries among physicians, patients, facilities, and vendors as needed.
Obtain procedure and diagnosis codes needed to authorize or pre-certify surgeries.
Contact the billing department for pricing for out-of-network and self-pay patients.
Support physicians and clinical and clerical team members with questions and scheduling challenges.
Complete insurance pre-certification and authorization, provide required documentation, and schedule provider peer-to-peer reviews when necessary.
Document received authorizations and pre-certifications, including contact information for the person spoken with.
Coordinate required surgical clearance appointments among patients, departments, other providers, and primary care providers.
Notify patients of scheduled procedures and preoperative instructions; coordinate and mail instructions and necessary documents.
Coordinate patient arrival times with hospitals and notify patients of those times.
Enter surgeries in the EMR Surgical Booking module and keep spreadsheets updated with accurate operating-room dates and times.
Assist with reviewing and revising policies and procedures related to scheduling.
Attend weekly or quarterly physician meetings to review procedures and caseloads as needed.
Verify after-hours add-on cases daily and confirm that scheduled surgeries were performed to facilitate accurate billing.
Compare operating-room schedules with office physician schedules for accuracy and update the EMR as procedures are scheduled.
Coordinate timely and efficient patient transportation to and from procedures as needed.
Communicate pertinent surgical-case information to providers and other departments through the EMR as needed.
Serve as a regional liaison for Rochester Regional Health affiliates and regional sites needing help coordinating procedures; obtain records from affiliates and sites that are not on the EMR as needed.
Perform other responsibilities as necessary to ensure practice efficiency.
Maintain operational knowledge of department equipment, including telephones, computers, fax machines, copiers, and printers.