Support Technician - IT

Baker Group • Ankeny, IA

2d

About The Position

The Support Technician - IT provides local and remote technical support and troubleshooting for Baker Group’s user systems and platforms, and deploys new systems as needed. The role supports the company’s standard workstation, laptop, operating system, software, hardware, peripheral, phone, and mobile-device configurations. It also performs related work as required.

Requirements

• Associate degree in a related subject or equivalent relevant experience.
• Knowledge of or experience supporting Windows operating systems, including Windows 7 and 8.1.
• Strong customer service and problem-solving skills.
• Ability to multitask and be thorough and detail-oriented.
• Solid work history, including excellent attendance and a strong work ethic.
• Passion for technology and a strong desire to work with new technologies.

Nice To Haves

• Knowledge of or experience supporting Microsoft Office and Autodesk applications.
• Knowledge of Microsoft Server 2008 R2 and 2012 R2 operating systems.

Responsibilities

• Provide local and remote technical support and resolve issues involving company-standard workstations, laptops, operating systems, software, hardware, peripherals, phones, and mobile devices.
• Provision and install end-user PCs, laptops, tablets, and smartphones.
• Perform regular maintenance, including software installation and upgrades.
• Respond to questions, requests, and incidents reported by users.
• Document service requests and outcomes in the internal ticketing system.
• Research, diagnose, and resolve user-reported issues, coordinating with IT staff on more complex matters.
• Develop understanding of standard issues, maintain documentation, identify trends, and help improve support processes.
• Complete accurate daily time and equipment reporting.
• Perform related work as required.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree