Support Staff (Office Specialist 2)

State of Oregon • Newport, RI

2d • $3,515 - $4,738 • Onsite

About The Position

The Oregon Department of Human Services is seeking a Support Staff member (Office Specialist 2) for its Newport Child Welfare team. This position provides clerical and administrative support to caseworkers, supervisors, and program staff, helping the Child Welfare Program support the safety, health, and well-being of children and families. The role includes front-desk support in a busy office, assisting clients in person and by phone, maintaining accurate and confidential records, and coordinating information and logistics needed for casework.

Requirements

• A valid driver’s license and acceptable driving record.
• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; or an associate degree in any field; or an equivalent combination of education and experience.
• Experience performing front-desk or reception duties, assisting customers, providing information, and managing routine administrative tasks.
• Experience explaining rules, regulations, procedures, or program requirements verbally and in writing.
• Experience using Microsoft Outlook, Word, and Excel, and other computer systems, to enter, process, verify, and maintain accurate information.
• Experience organizing and prioritizing work, managing competing tasks, and meeting deadlines.
• Experience communicating calmly and de-escalating individuals in stressful or emotionally charged situations.
• Experience working effectively with individuals from diverse backgrounds and adapting communication to meet different needs.

Responsibilities

• Provide clerical and administrative support at the front desk of a busy Child Welfare office, assisting clients in person and by phone.
• Support caseworkers, supervisors, and program staff.
• Maintain case files, process records requests, and comply with documentation, records-retention, and confidentiality requirements.
• Enter and update client, family, service, medical, educational, and provider information in electronic case-management systems.
• Respond to phone and in-person inquiries, explain procedures, and assist clients, staff, and community partners.
• Coordinate referrals, background checks, records requests, and other documentation needed for casework activities.
• Research and verify parent, family, and tribal information; document findings and communicate results to caseworkers.
• Coordinate casework logistics, including transportation, equipment reservations, and communication with courts, correctional facilities, and community partners.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases until the top of the listed salary range is reached.
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree