Nevada Cares Campus - Full-Time Day Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Reno, NV

1d•Onsite

About The Position

VOA Northern California & Northern Nevada is hiring full-time day-shift Support Staff for the Nevada Cares Campus in Reno. The campus provides emergency shelter and support services for up to 600 adults and couples experiencing homelessness. The Support Staff member provides compassionate, professional, non-judgmental assistance in a safe environment, supports participants and team members, assesses participant needs, and helps maintain resident safety and program integrity. Work is performed in accordance with program objectives and organizational standards. The role supports daily shelter operations, participant property and mail services, program maintenance, staff training, and participant development. The position requires flexibility to work irregular hours and participation in assigned meetings and training. The stated shift is 7:00 a.m. to 3:00 p.m. The hourly pay is $19.12. Employees working 30 or more hours weekly are eligible for the described benefits package.

Requirements

Ability to communicate and understand oral and written instructions.
Ability to provide services without ethnic or social prejudice.
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to use a range of interventions with participants who have varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to work as a team member.
Computer skills.
CPR and First Aid training within 90 days of employment, with recertification as necessary.
Annual T.B. testing.
Must undergo a criminal background check.
Teamwork skills.
Oral and written communication skills.
Ability to de-escalate crisis situations and assist residents and staff in emergencies.
Organizational skills.
Analytical and decision-making ability.
Ability to lift and move up to 30 pounds and safely maneuver a client's weight distribution in an emergency.
Ability to stand, walk, bend, stoop, and sit frequently; kneel occasionally; and climb stairs as needed.

Nice To Haves

Valid Nevada driver’s license preferred.

Responsibilities

Explain program rules and regulations to residents and facilitate compliance.
Coordinate meals, sleeping assignments, showers, laundry, and other daily routines.
Provide awake-shift coverage, maintain grounds security, and conduct hourly safety and security checks during designated periods.
De-escalate crises and provide emergency assistance to participants and co-workers when needed.
Maintain daily reports and provide statistical information.
Perform housekeeping and maintenance tasks, prepare dorm areas for incoming participants, and maintain staff areas to meet county health and sanitation requirements.
Respond to participant questions and concerns and maintain clear, routine communication with participants.
Perform clerical duties such as answering phones, recording messages, and filing.
Coordinate, inventory, store, and provide participant property; post notices concerning unattended belongings and bicycles; and maintain property safety and security.
Document and report client concerns or infractions that could affect program security; maintain linen documentation and inventory and assist with linen replacements.
Oversee restrooms, showers, and laundry facilities; complete shift logs, observation logs, and incident reports.
Monitor equipment and supply inventories and take appropriate action to replace or restock supplies.
Obtain approval for policy exceptions, notify management of workflow or resource needs, and adhere to staffing schedules.
Communicate with program staff, the Shelter Supervisor, service providers, and county, state, and city representatives as required.
Direct available resources and follow ethical standards, program philosophy guidelines, and confidentiality laws.
Assist Shelter Supervisors and the Assistant Shelter Director with orientation and training of new employees; identify training needs and contribute to program development.
Maintain working knowledge of fire, safety, and health standards.
Process and distribute participant mail, assist with mail-service enrollment, and assign mail slots.
Support VOA Staff in implementing plans to help residents complete the program; notify VOA and Washoe County case management staff of pertinent participant issues; and role-model positive behavior.
Continue developing technical and interpersonal skills, attend required meetings and training, and complete required certifications such as CPR and First Aid.