Nevada Cares Campus - Overnight Lead Support Staff

Volunteers of America Northern California & Northern Nevada•Reno, NV

4d•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada is hiring an Overnight Lead Support Staff member for the Nevada Cares Campus, an emergency shelter in Reno serving adults and couples experiencing homelessness. The campus partners with Washoe County and can shelter up to 600 people. Clients may bring pets and possessions and can access support services and case management. The Lead Support Staff performs Support Staff duties and leads the team by example, helping ensure compassionate, professional, safe, and nonjudgmental service. The role supports participants, assesses their needs, helps maintain resident safety and program integrity, and carries out daily campus operations in accordance with organizational standards. The Lead Support Staff assists with staff assignments and scheduling, responds to emergencies, and is responsible for site activities and outcomes when the Shelter Supervisor is absent. The schedule is full-time, Thursday through Monday, 10:45 p.m. to 7:15 a.m., with Tuesday and Wednesday off. Full-time employees working 30 or more hours per week are eligible for paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

Requirements

High school diploma or GED.
At least six months of experience working with the homeless population.
Ability to write accurate and timely reports.
Knowledge of shelter and outreach policies and procedures, or ability to interpret them and ensure adherence.
Ability to communicate and understand oral and written instructions and provide services without ethnic or social prejudice.
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to use a range of interventions with clients who have varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to function as a team member.
Computer skills.
Valid Nevada driver's license, proof of insurance, and ability to meet the organization's insurance carrier guidelines.
Ability to interpret policies and procedures and answer questions.
Ability to proactively resolve problems.
Teamwork skills.
Oral and written communication skills.
Ability to de-escalate crisis situations and assist residents and staff in emergencies.
Organizational skills.
Analytical and decision-making ability.
Ability to lift and move up to 40 pounds and safely maneuver a client's weight distribution in an emergency.
Ability to stand, walk, bend, stoop, and sit frequently; climb stairs as needed; and kneel occasionally.

Nice To Haves

Experience leading or directing teams is highly desired.
Homeless shelter experience is preferred.

Responsibilities

Explain campus and program rules and regulations to participants.
Ensure intakes are completed correctly and information is entered accurately in HMIS.
Coordinate bed and sleeping assignments, showers, laundry, and other daily routines.
De-escalate crises and respond appropriately, providing emergency assistance to clients and coworkers when needed.
Maintain daily reports and complete shift logs, observation logs, incident reports, and banning notices.
Perform housekeeping and maintenance tasks as needed to meet city and county health and sanitation requirements.
Respond to client and employee questions and concerns, and provide direction to Support Staff.
Perform clerical duties such as answering telephones, recording messages, and filing.
Check people into campus as needed.
Maintain routine communication with the Nevada Cares Campus Leadership team and Washoe County staff.
Assist Shelter Supervisors with Support Staff assignments, direction of duties, and scheduling; respond to scheduling emergencies and provide emergency shift coverage as needed.
Serve as the point person for emergencies, assess their immediacy, and notify leadership and Washoe County staff when appropriate.
Report staffing, client, personnel, safety, and other issues to the appropriate leadership team member.
Support leadership in implementing plans to help residents successfully complete the program and model positive behavior to encourage self-sufficiency.
Document and report client concerns and infractions that may affect program security.
Monitor equipment and supply inventory and arrange for replacement or restocking as needed.
Secure approval for exceptions to standard policy and notify management of workflow problems and resource needs.
Follow staffing schedules, direct available resources, and perform assigned Support Staff leadership duties.
Take responsibility for site activities and outcomes when the Shelter Supervisor is absent.
Follow ethical standards, program philosophy guidelines, and confidentiality laws.
Assist the Shelter Supervisor with department orientation and training for new employees; identify training needs and report them to management.
Contribute information and support to program development and maintain working knowledge of fire, safety, and health standards.
Continue developing technical and interpersonal skills, attend staff meetings and assigned training, and complete required certifications such as CPR and First Aid.
Perform other program-related duties as assigned.