Nevada Cares Campus, Full-Time Overnight Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Reno, NV

9d•$21 - $21•Onsite

About The Position

VOA Northern California & Northern Nevada is hiring full-time overnight Support Staff for the Nevada Cares Campus, an emergency shelter in Reno serving up to 600 adults and couples experiencing homelessness. The campus provides shelter and access to support services and case management. The overnight shift runs from 11:00 PM to 7:00 AM the following day. Support Staff provide compassionate, professional, nonjudgmental services to program participants while helping maintain safety, security, and the integrity of the campus. The role includes supporting daily shelter routines, responding to participant needs and emergencies, maintaining program and property records, assisting with facility operations, and communicating with staff, service providers, and government representatives. Staff also assist with new employee training, mail services, and participant development. Employees working at least 30 hours per week are eligible for the benefits package described in the posting.

Requirements

Ability to communicate and understand oral and written instructions.
Ability to provide services without ethnic or social prejudice.
General knowledge of issues and challenges associated with homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to use a range of interventions with participants with varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to work as part of a team.
Computer skills.
Complete CPR and First Aid training within 90 days of employment and maintain recertification as necessary.
Complete annual T.B. testing.
Undergo a criminal background check.
Teamwork, oral and written communication, crisis de-escalation, organizational, analytical, and decision-making skills.
Ability to lift and move up to 30 pounds and safely maneuver a client's weight distribution in an emergency.
Ability to stand, walk, bend, stoop, and sit frequently; kneel occasionally; and climb stairs as needed.

Nice To Haves

A valid Nevada driver's license is preferred.

Responsibilities

Explain program rules and regulations to residents and facilitate their observance.
Coordinate meal preparation and service, sleeping assignments, showers, laundry, and other daily routines.
Provide awake-shift coverage, maintain grounds security, and conduct hourly safety and security checks during designated periods.
De-escalate crises and respond appropriately, providing emergency assistance to participants and co-workers as necessary.
Maintain daily reports and provide statistical information.
Perform housekeeping and maintenance tasks as needed, prepare dorm areas for incoming participants, and maintain staff-area cleanliness in accordance with county health and sanitation requirements.
Respond to participant questions and concerns and maintain routine communication with participants.
Perform clerical duties, including answering telephones, recording messages, and filing.
Coordinate and inventory participant property, provide property upon request, manage property left by exited participants according to policy, post removal notices, and safeguard property.
Document and report participant concerns or infractions that may affect program security.
Maintain linen documentation and inventory, assist with linen replacements, and oversee restrooms, showers, and laundry facilities.
Complete shift logs, observation logs, and incident reports; monitor equipment and supply inventory and arrange restocking as needed.
Obtain approval for exceptions to standard policy and notify management about workflow problems and resource needs.
Follow staffing schedules to support adequate and safe coverage and communicate with campus staff, the Shelter Supervisor, service providers, and external county, state, and city representatives as required.
Direct available resources and follow ethical standards, program philosophy guidelines, and confidentiality laws.
Assist Shelter Supervisors and the Assistant Shelter Director with orientation and training of new employees; identify training needs and contribute to program development.
Maintain working knowledge of fire, safety, and health standards.
Process, sort, forward, assign slots for, and distribute participant mail; assist participants with signing up for mail service.
Support VOA Staff in implementing plans to help residents complete the program, notify VOA and Washoe County case management staff of pertinent participant issues, and model positive behavior that supports self-sufficiency.
Develop technical and interpersonal skills, attend staff meetings and assigned training, and complete required certifications such as CPR and First Aid.