Nevada Cares Campus - Shelter Supervisor (Overnight)

Volunteers of America Northern California & Northern Nevada•Reno, NV

About The Position

The Shelter Supervisor oversees overnight operations at the Nevada Cares Campus, providing compassionate, professional, non-judgmental service to adults experiencing homelessness. The role supports a safe, housing-focused, low-barrier shelter program for up to 600 adults and couples, including participants with pets and personal belongings. The supervisor provides direction to staff, monitors participant safety and program compliance, maintains accurate records, and supports the campus’s service objectives. The position is responsible for staff recruitment, training, scheduling, supervision, performance management, and evaluations. It also oversees facility safety and cleanliness, supply and equipment inventory, incident documentation, emergency response, and adherence to program procedures and applicable ethical and confidentiality standards. The supervisor works with the Shelter Director and Assistant Director and completes required training and certifications. This is a full-time, exempt overnight position scheduled from 10:30 p.m. to 7:00 a.m. the following day. The stated pay is $81,892.46 per year.

Requirements

High school diploma required.
Previous experience working with the homeless population.
Prior supervisory and scheduling experience.
Demonstrated record-keeping ability and good written and verbal communication skills.
General knowledge of the homeless population and personnel management.
Ability to establish and maintain positive relations with the general public, funding agency, clients, and staff.
Knowledge of principles of alcohol and other drug abuse, addiction, and treatments.
Computer literacy, including compiling statistical and demographic information.
Knowledge of issues affecting minorities, people with disabilities, people with HIV and AIDS, substance abusers, and the general homeless population, with sensitivity to associated issues.
Teamwork, organizational, analytical, and decision-making skills.
Ability to de-escalate crises and assist residents and staff in emergencies.
CPR and First Aid training within 90 days of employment and recertification as necessary.
Valid driver's license and ability to meet the organization's insurance carrier guidelines.
Ability to lift and move up to 25 pounds; safely maneuver the weight distribution of a client in an emergency; frequently stand, walk, bend, stoop, and sit; climb stairs as needed; and kneel occasionally.

Nice To Haves

Bachelor’s degree in social work or a related field.
Experience managing large teams.

Responsibilities

Provide compassionate, safe, housing-focused, low-barrier services and monitor program safety.
Maintain routine communications with the Shelter Director and Shelter Assistant Director about participant, program, and personnel matters, and recommend quality improvements.
Maintain accurate bed rosters, enter required information into SharePoint, and review HMIS or program data for accuracy and correct errors.
Provide daily direction to staff on duty and ensure adequate staffing coverage through schedules and emergency shift coverage.
Monitor and replenish linens, equipment, supplies, and other inventory; request supplies and maintenance repairs as needed.
Ensure the facility is clean, sanitary, safe, and has clear evacuation routes; conduct safety drills, complete safety logs, and address or report hazards.
Assist with implementation and compliance of Cares Campus policies and procedures, including the safekeeping and disposal of participant belongings.
Monitor participant activity and safety-rule compliance, answer client questions, document concerns and infractions, and assist with grievance investigations as requested.
Review incidents, ensure timely and accurate reports, report serious incidents to the Shelter Director and Critical Incident team, and identify incident trends to guide staff training.
Provide crisis management and de-escalation as needed and coordinate distribution of lunch and dinner.
Recruit and train Support Staff, including reviewing resumes, interviewing, selecting candidates, checking references, and responding to HR inquiries about new-hire paperwork.
Review and update Support Staff job descriptions with the Shelter Director; identify staffing needs and report gaps.
Review and approve time-off requests, ensure payroll hours are accurate and timely, and provide orientation and training to new employees.
Supervise Support Staff, investigate and document employee concerns, address performance issues through corrective actions or counseling, and report significant infractions.
Establish staff goals and objectives with the Shelter Director and Assistant Director, conduct evaluations, schedule and lead staff meetings, and identify, deliver, document, and track staff training.
Audit shift logs, observation logs, and critical information reports daily for completeness, accuracy, and appropriate action.
Secure approval for exceptions to standard policy and direct available resources as required.
Adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
Continue developing technical and interpersonal skills, attend assigned meetings and training, and complete required certifications.
Perform other duties as assigned.