Overnight Shelter Advocate

Rosie's Place•Boston, MA

1d•Onsite

About The Position

Rosie’s Place is a multi-service community center founded in 1974 as the first women’s shelter in the United States. Its mission is to provide a safe and nurturing environment where poor and homeless women can maintain dignity, seek opportunity, and find security. The organization provides meals, shelter, support, housing, and education services, and does not accept city, state, or federal funding. Reporting to the Overnight Shelter Manager, the Overnight Shelter Advocate provides overnight guests with a welcoming, safe, respectful, and dignified atmosphere. The advocate offers culturally inclusive support and assistance and helps keep guests sheltered, safe, and healthy, consistent with Rosie’s Place’s mission, philosophy, and policies. The role is onsite during the work week and involves regular engagement with staff, guests, and volunteers. Employees must follow the organization’s public-health safety protocols and be up to date with yearly vaccinations; requests for exemptions are considered.

Requirements

At least 2 years of direct service experience working with women who have experienced poverty and homelessness.
Strong commitment to social justice and the mission of Rosie’s Place.
Excellent problem-solving skills, sound judgment, and ability to think quickly.
Strong interpersonal skills and ability to communicate effectively with employees in other departments.
Strong customer service mindset and an effective, diplomatic, supportive communication style.
Dependable, flexible, and able to work effectively in a collaborative, busy department.
Proficiency in Microsoft Office applications.
Ability to work onsite and follow public-health safety protocols, including being up to date with yearly vaccinations; exemption requests are considered.

Nice To Haves

Bilingual in Spanish and English or Haitian Creole and English.

Responsibilities

Provide a welcoming and secure environment for overnight program guests and ensure their safety.
Respond to guest crises or emergencies in a dignified and respectful manner.
Maintain guest confidentiality and observe professional boundaries.
Supervise volunteers on overnight shifts.
Restock supplies, report a daily inventory log, and complete housekeeping tasks before the shift ends.
Enter a complete account of shift activity in the Salesforce daily log.
At the start of the shift, serve as a Front Office Advocate by answering phones, directing calls, responding to inquiries, and opening the front door in a friendly and respectful manner.
Manage the guest daily services calendar and schedule, and track daily services.
Perform additional duties assigned by the Overnight Program Manager.