Overnight Shelter Advocate

Rosie's Place Inc•Boston, MA

1d•Onsite

About The Position

Rosie’s Place is a multi-service community center that provides meals, shelter, support, housing, and education services to women. Reporting to the Overnight Shelter Manager, the Overnight Shelter Advocate helps provide overnight guests with a welcoming, safe, respectful, and dignified atmosphere. The advocate offers culturally inclusive support and assistance in a nurturing environment consistent with the mission, philosophy, and policies of Rosie’s Place. This is an onsite, part-time, 16-hour, non-exempt position scheduled Monday and Tuesday from 11:30 p.m. to 7:30 a.m. The hourly rate is $25. Under Rosie’s Place Shift Differential Policy, hours worked on Saturdays and Sundays receive an additional $2 per hour. Employees must follow public-health safety protocols, including staying up to date with yearly vaccinations; requests for exemptions are considered.

Requirements

At least 2 years of direct service experience working with women who have experienced poverty and homelessness.
Strong commitment to social justice and the mission of Rosie’s Place.
Excellent problem-solving skills and the ability to exercise sound judgment and think quickly.
Strong interpersonal skills and the ability to work well and communicate effectively with other department employees.
Strong customer-service mindset and an effective, diplomatic, and supportive communication style.
Dependable, flexible, and able to work effectively in a collaborative and busy department.
Proficiency in Microsoft Office applications.

Nice To Haves

Bilingual in Spanish and English or Haitian Creole and English.

Responsibilities

Provide a welcoming and secure environment for overnight program guests and ensure their safety.
Intervene in guest crises or emergencies in a dignified and respectful manner.
Maintain guests’ confidentiality and observe professional boundaries.
Supervise volunteers on overnight shifts.
Supply stocked items, report a daily inventory log, and complete housekeeping tasks before the shift ends.
Enter a complete account of shift activity in the Salesforce daily log.
Serve as a Front Office Advocate at the start of the shift by answering phones, directing calls, responding to inquiries, and opening the front door in a friendly and respectful manner.
Manage the guest daily services calendar and schedule, and keep track of daily services.
Perform additional duties assigned by the Overnight Program Manager.