Nevada Cares Campus - Shelter Supervisor (Overnight)

Volunteers of America Northern California & Northern Nevada, Inc.•Reno, NV

About The Position

VOA Northern California & Northern Nevada is hiring a full-time, exempt Shelter Supervisor for the Nevada Cares Campus, an emergency shelter in Reno serving up to 600 adults and couples experiencing homelessness. The campus offers shelter, support services, and case management, and allows participants to bring pets and possessions. The Shelter Supervisor works overnight, from 10:30 p.m. to 7:00 a.m. the following day. The Shelter Supervisor ensures compassionate, safe, housing-focused, low-barrier services and maintains program safety, quality, and compliance. The role provides daily direction and supervision to Support Staff, oversees participant services and facility operations, and supports staff recruitment, training, scheduling, and performance management. The supervisor also reviews records and incident reports, monitors resources and supplies, and coordinates safety and compliance activities. The position requires a high school diploma and previous experience working with the homeless population, along with supervisory and scheduling experience. A bachelor’s degree in social work or a related field and experience managing large teams are preferred. CPR and First Aid training must be completed within 90 days of employment and renewed as necessary. A valid driver’s license and eligibility under the organization’s insurance carrier guidelines are required. The stated pay is $81,892.46 per year.

Requirements

High school diploma.
Previous experience working with the homeless population.
Prior supervisory and scheduling experience.
Demonstrated record-keeping ability and good written and verbal communication skills.
General knowledge of the homeless population and personnel management.
Ability to establish and maintain positive relationships with the general public, funding agencies, clients, and staff.
Knowledge of alcohol and other drug abuse, addiction, and treatments.
Computer literacy, including compiling statistical and demographic information.
Knowledge of issues affecting minorities, people with disabilities, people with HIV and AIDS, substance users, and people experiencing homelessness, with sensitivity to associated concerns.
CPR and First Aid training within 90 days of employment and recertification as necessary.
Valid driver’s license and ability to meet the organization’s insurance carrier guidelines.
Teamwork, oral and written communication, organizational, analytical, and decision-making skills.
Ability to de-escalate crises and assist residents and staff in emergencies.
Ability to lift and move up to 25 pounds, safely maneuver a client’s weight distribution in an emergency, frequently stand, walk, bend, stoop, and sit, climb stairs as needed, and occasionally kneel.

Nice To Haves

Bachelor’s degree in social work or a related field.
Experience managing large teams.

Responsibilities

Provide compassionate, safe, housing-focused, low-barrier programming and monitor shelter safety.
Communicate routinely with the Shelter Director and Shelter Assistant Director about participant, program, and personnel issues, and recommend quality improvements.
Maintain accurate bed rosters, enter required information into SharePoint, and analyze HMIS or program-report data, correcting errors as needed.
Provide daily work direction to staff and ensure adequate staffing coverage through schedules and emergency shift coverage.
Monitor and replenish linens, equipment, supplies, and other inventory; request supplies and maintenance repairs as needed.
Maintain facility cleanliness and sanitary conditions, conduct safety drills, complete safety logs, correct hazards, and report unresolved safety concerns.
Help implement and ensure compliance with campus policies and procedures, including safeguarding and disposing of participant belongings appropriately.
Model positive behavior, monitor participant activities, answer questions, document concerns or infractions, and support grievance investigations as requested.
Review incidents and logs, ensure reports are accurate and timely, escalate serious incidents, and identify trends that may require staff training.
Provide crisis management and de-escalation, coordinate lunch and dinner distribution, and support participants working toward housing.
Recruit, select, train, orient, supervise, and evaluate Support Staff in coordination with relevant colleagues and leadership.
Identify staffing and training needs; review time-off requests; ensure accurate, timely payroll entries; and address employee concerns and performance issues.
Schedule and lead staff meetings, document and track staff training, and maintain professional working relationships with employees.
Audit shift logs, observation logs, and critical information reports daily for completeness, accuracy, and appropriate action.
Secure approval for policy exceptions, direct available resources, and adhere to ethical standards, program philosophy, and confidentiality laws.
Delegate cleaning duties, maintain clear evacuation routes, and apply knowledge of fire, safety, and health standards.
Continue professional development, attend required meetings and training, and complete required certifications such as CPR and First Aid.
Perform other duties as assigned.