Meadowview NC - Full-Time Overnight Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Sacramento, CA

4d•Onsite

About The Position

The Support Staff provides compassionate, professional services to guests at the Meadowview Navigation Center, a Sacramento shelter serving women experiencing homelessness. The role supports program objectives by engaging with guests, assessing needs, explaining and reinforcing program rules, coordinating daily routines, and helping maintain a safe, clean, and welcoming environment. The position uses trauma-informed, strength-based approaches and de-escalation skills, and responds to guest needs and emergencies in coordination with coworkers and the Case Management team. This is a full-time overnight position, scheduled from 10:00 PM to 6:30 AM the following day, with weekend work required. Duties also include facility and grounds security, guest check-in and check-out, weapon detection and prohibited-item protocols, surveillance monitoring, incident documentation, housekeeping, and routine maintenance. The stated pay is $22.93 per hour. Employees working 30 or more hours per week are eligible for benefits including paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

Requirements

Ability to communicate and comprehend oral and written instructions.
Ability to serve guests with professionalism and without ethnic or social prejudice, using evidence-based practices to end homelessness.
General knowledge of issues and challenges related to homelessness, substance abuse, women, minorities, and people with disabilities.
Flexibility to work irregular hours; the posted schedule is overnight and requires weekends.
Ability to work independently and as part of a team.
Tact, discretion, and resourcefulness.
Teamwork, oral and written communication, and organizational skills.
Ability to de-escalate crises and assist guests and staff in emergencies.
Ability to assist others compassionately while maintaining professionalism.
Ability to lift and move up to 40 pounds and safely maneuver a guest's weight distribution in an emergency.
Ability to perform repetitive movements such as mopping or vacuuming, climb stairs regularly, and stand, walk, bend, stoop, sit frequently, and kneel occasionally.

Nice To Haves

Specific knowledge and experience with the Twelve Step philosophy, mental illness, addiction and recovery, and dysfunctional family dynamics are preferred.

Responsibilities

Engage with guests, share information, and help solve problems using a trauma-informed, strength-based, compassionate, and professional approach.
Explain program requirements and regulations to new guests and support compliance; regularly remind guests of rules, rights, and responsibilities.
Coordinate meal preparation and service, room assignments, and other daily routines.
Provide awake overnight shift coverage and maintain indoor and outdoor grounds security and safety.
Provide emergency assistance to guests and coworkers as needed.
Perform housekeeping and maintenance tasks, including preparing sleeping areas for new guests and cleaning and sanitizing common, restroom, laundry, staff, and outdoor areas.
Stock and secure toiletry and cleaning supplies.
Address disruptive, criminal, or otherwise non-productive behavior and use de-escalation techniques as needed.
Bring pertinent guest issues to the Case Management team and model professional conduct and communication.
Complete shift logs, observation logs, and incident reports; document and notify management of guest concerns, workflow problems, or policy exceptions that may affect safety or security.
Follow staffing schedules and maintain working knowledge of fire, safety, and health standards.
Verify identities at entry and exit and maintain accurate records of guest entries and departures.
Use handheld metal detectors, search bags and personal belongings, follow protocols for suspicious items or individuals, and identify and store prohibited items.
Operate security cameras, monitor activity, and report or respond to signs of breaches or misconduct.
Coordinate staff communication during medical emergencies and contact EMS, fire, or law enforcement when necessary.
Assist with de-escalating verbal or physical conflicts and document emergency incidents, actions taken, and first-responder information.
Perform other reasonably related duties as assigned.