Meadowview NC - Full-Time Overnight Support Staff

Volunteers of America Northern California & Northern Nevada•Sacramento, CA

2d•Onsite

About The Position

VOA Northern California & Northern Nevada is hiring full-time overnight Support Staff for the Meadowview Navigation Center in Sacramento, which provides safety and support to women experiencing homelessness. The Support Staff member helps deliver compassionate, professional, trauma-informed services and supports program guests in accordance with the center’s objectives and organizational standards. The role includes engaging with guests, assessing needs, explaining and reinforcing program rules, coordinating daily routines, maintaining a safe and secure environment, and responding to emergencies. The position also performs housekeeping and maintenance tasks, prepares sleeping areas for new guests, maintains supplies, completes shift and incident documentation, and carries out security procedures such as checking identities, screening for prohibited items, and monitoring cameras. Staff work an awake overnight shift from 10:00 PM to 6:30 AM and must work weekends. The posted pay rate is $22.93 per hour.

Requirements

Ability to communicate and comprehend oral and written instructions.
Ability to provide services to guests with complex needs without ethnic or social prejudice, using evidence-based practices to end homelessness.
General knowledge of issues and challenges related to homelessness, substance abuse, women, minorities, and people with disabilities.
Ability to work irregular hours and weekends.
Ability to work effectively both independently and as part of a team.
Tact, discretion, and resourcefulness.
Teamwork, oral and written communication, organizational, and crisis de-escalation skills.
Ability to assist guests and staff compassionately while maintaining professionalism and to assist during emergencies.
Ability to lift and move up to 40 pounds and safely maneuver a guest’s weight in an emergency.
Ability to perform repetitive movements such as mopping or vacuuming; climb stairs regularly; stand, walk, bend, stoop, and sit frequently; and kneel occasionally.

Nice To Haves

Specific knowledge or experience with the Twelve Step philosophy, mental illness, addiction and recovery, and dysfunctional family dynamics.

Responsibilities

Engage with guests, share information, and help solve problems using a trauma-informed, strength-based, compassionate, and professional approach.
Explain program requirements and regulations to new guests and support compliance with program rules, rights, and responsibilities.
Coordinate meal preparation and service, room assignments, and other daily routines.
Provide awake overnight coverage and maintain indoor and outdoor grounds security and safety.
Provide emergency assistance to guests and coworkers as needed.
Perform housekeeping and maintenance tasks, including sanitizing sleeping areas and cleaning common, restroom, laundry, staff, and outdoor areas.
Keep toiletry and cleaning supplies stocked and secured.
Address behavior that creates disharmony or presents criminal or otherwise non-productive activity, using de-escalation techniques as needed.
Refer pertinent guest issues to the Case Management team and model professional behavior.
Complete shift logs, observation logs, and incident reports; notify management about guest concerns, workflow problems, and policy exceptions that may affect safety or security.
Follow staffing schedules and maintain knowledge of fire, safety, and health standards.
Verify the identity of people entering or exiting the premises and maintain accurate entry and departure records.
Use handheld metal detectors, search bags and belongings, identify and store prohibited items, and follow protocols for suspicious items or individuals.
Operate security cameras, monitor activity, and report or respond to breaches or misconduct.
Coordinate communication and response during medical emergencies and contact emergency personnel when necessary.
Assist in de-escalating verbal or physical altercations and document emergency incidents, actions taken, and first-responder information.
Perform other reasonably related duties as assigned.