Hebrew Speaking Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

2d

About The Position

Mercier Consultancy Group is sourcing candidates for a Hebrew Speaking Support Specialist role in Bulgaria, within the Customer Support Services industry. The position involves providing customer assistance across phone, email, and live chat, resolving issues, documenting interactions, and collaborating with international teams to improve communication workflows and service quality. The specialist represents the client with empathy, patience, and product knowledge, and participates in regular feedback sessions.

The role is based in Sofia, Bulgaria. The posting describes a relocation package that includes a flight, transfer, and hotel, as well as a relocation concierge team to assist with documentation, accommodation, and settling in.

Requirements

• Native or fluent spoken and written Hebrew.
• Fluency in English for professional communication in an international environment.
• Strong problem-solving skills and a passion for excellence in customer support.
• Excellent interpersonal skills and the ability to handle challenging customer situations professionally.
• Adaptability to new software and digital tools.

Nice To Haves

• Previous experience in a contact center environment.

Responsibilities

• Assist customers and maintain high satisfaction levels.
• Manage incoming inquiries via phone, email, and live chat in Hebrew.
• Identify the root causes of complex customer issues and provide effective, tailored solutions.
• Maintain detailed and accurate logs of customer interactions in internal database systems.
• Collaborate with international teams to optimize communication workflows and improve service quality.
• Participate in regular feedback sessions.
• Represent the client with empathy, patience, and expert product knowledge.

Benefits

• Competitive monthly salary.
• Monthly performance bonus.
• Fully paid relocation package, including flight, transfer, and hotel.
• Relocation concierge assistance with documentation, accommodation, and settling in.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed