Seasonal Support Lead PT

Five Below•Oxford, MS

3d•Onsite

About The Position

The Support Lead assists with directing front-end leads and sales associates while serving as Manager on Duty, under the leadership of the Store Manager/Leader and Customer Service Manager. The role is responsible for key store functions as directed, including customer service, front-end operations, cash management, cleanliness, safety, and sales. As part of the management team, the Support Lead models Five Below’s values and leadership behaviors, delivers results during assigned shifts, drives key performance indicators and brand loyalty through the team, and helps create a fun, customer-focused store environment. This position also supports store operations such as opening and closing, payroll, merchandising, receiving and stocking merchandise, and maintaining the sales floor and stock room. The job description is not all-inclusive; the Store Manager may assign additional responsibilities based on store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to frequently operate a cash register.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently communicate and exchange information with customers by telephone and face-to-face, and with managers and coworkers.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to move frequently across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure associates and managers provide strong customer service through personal contact with customers.
Achieve customer satisfaction score goals provided by the District Manager.
Lead front-end operations and train staff on the High Fives of Customer Service.
Ensure customers receive fast, friendly checkout service.
Maintain store cleanliness, recovery, and readiness for customers.
Perform store opening and closing procedures.
Perform Store Manager duties in the manager’s absence.
Assist in supervising, training, coaching, and developing associates.
Review corporate communications and respond accordingly.
Partner with supervisors or the corporate office regarding store issues.
Drive store sales and control expenses.
Assist with payroll processes and ensure payroll remains within budget.
Assist with merchandising procedures and front-end and queue merchandising.
Follow and hold associates accountable to Five Below’s Standard Operating Procedures.
Handle cash, including preparing and dropping bank deposits.
Authorize register functions, including post voids, returns, and discounts.
Comply with Human Resources policies and procedures.
Assist with receiving and stocking, including unloading trucks, checking in shipments, staging merchandise, and packing out merchandise.
Help drive sales, average dollar sales, customer satisfaction scores, and expense control metrics.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.