Seasonal Support Lead PT

Five Below • Southaven, MS

3d

About The Position

The Seasonal Support Lead assists with directing front-end leads (if applicable) and sales associates under the leadership of the Store Manager/Leader and Customer Service Manager. While serving as Manager on Duty, the Support Lead is responsible for key store functions as directed, including customer service, front-end operations, cash management, cleanliness, safety, and driving sales. The role models leadership behaviors, leads the team during assigned shifts, supports store performance and brand loyalty, and helps create a fun and welcoming customer and associate experience.

The position also supports associate supervision, training, coaching, development, merchandising, receiving, stocking, payroll, and store maintenance. Additional responsibilities may be assigned by the Store Manager according to store needs. This is an hourly seasonal, part-time position. The posting lists a starting pay of $11.50.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to meet the described physical and communication demands of the position.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure associates and managers provide excellent customer service through personal contact with customers.
• Work toward customer satisfaction score goals set by the District Manager.
• Lead front-end operations and train staff on the High Fives of Customer Service.
• Ensure guests receive fast, friendly checkout service.
• Maintain store cleanliness, recovery, and readiness for customers.
• Perform opening and closing procedures and perform Store Manager duties in their absence.
• Assist with supervising, training, coaching, and developing associates.
• Review corporate communications and respond accordingly; partner with supervisors or the corporate office regarding store issues.
• Drive store sales, control expenses, and assist with payroll while ensuring payroll stays within budget.
• Assist with merchandising procedures and front-end and queue merchandising.
• Follow and hold associates accountable to Five Below Standard Operating Procedures and Human Resources policies and procedures.
• Handle cash, including preparing and dropping bank deposits; authorize register functions such as post voids, returns, and discounts.
• Assist with receiving and stocking, including unloading trucks, checking in shipments, staging merchandise, and packing out merchandise.
• Help drive key metrics, including sales, ADS, CSAT scores, and expense control.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Operate the cash register and assist customers on the sales floor.
• Move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Use ladders to retrieve and put away stock; kneel, bend, twist, and stoop as needed.
• Communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Read and discern email and printed instructions regarding merchandise layouts, associate schedules, and operating procedures.
• Remain in a stationary, upright position for 80% of the time and move across the sales floor and between the sales floor and stock room as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED