Support Lead PT

Five Below•Hanover, MD

20h•Onsite

About The Position

The Support Lead helps oversee daily store activities and supports the store leadership team in providing excellent customer service, maintaining operations, and driving sales. The role trains and supports associates, assists with merchandise receiving and organization, and serves as Manager on Duty when needed. It also includes opening and closing responsibilities, store maintenance, and physical work on the sales floor and in the stock room. The position requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required. The job description notes that additional responsibilities may be assigned by the Store Manager based on store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule, including day, evening, and weekend shifts, potentially overnight shifts, and travel as required.
Ability to operate a cash register; frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet; and frequently ascend and descend ladders.
Ability to frequently kneel, bend, twist, and stoop; move across the sales floor and between the sales floor and stock room; and remain in a stationary, upright position for 80% of the time.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact, and train the crew on the B.E.S.T. customer service experience and fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional duties as assigned by the Store Manager based on store needs.