Support Lead PT

Five Below • Tempe, AZ

6d • Onsite

About The Position

The Support Lead helps oversee store associates and daily store operations while delivering an excellent customer experience. The role trains and supports crew members, assists with inventory and merchandising, helps drive sales and control expenses, and serves as Manager on Duty when needed. The Support Lead may open or close the store and performs store maintenance. This is an hourly position starting at $15.65. The job title includes “PT,” but the posting does not explicitly identify the position as part-time.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
• Ability to work a flexible schedule that meets business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Ability to frequently operate a cash register; move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet; and ascend and descend ladders.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to communicate and accurately exchange information with customers, managers, and coworkers in person and by telephone.
• Ability to move frequently across the sales floor and between the sales floor and stock room.
• Ability to identify and discern email and printed instructions related to merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customers with personal, attentive service and train the crew on the B.E.S.T. customer service experience, including fast and friendly checkout.
• Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock so merchandise is placed on the sales floor efficiently.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing processes, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as determined by the Store Manager based on store needs.

Benefits

• The posting directs applicants to Five Below’s benefits site for information about health coverage and financial and personal wellness support; specific benefits are not detailed.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED