PT Support Lead
About The Position
The Support Lead assists the Store Manager/Leader and Customer Service Manager with directing Front End Leads, when applicable, and sales associates while serving as Manager on Duty. The role is responsible for key store functions as directed, including customer service, front-end operations, cash management, cleanliness, safety, and sales. The Support Lead models Five Below’s leadership behaviors, leads the team during assigned shifts, drives performance indicators and brand loyalty, and helps create a fun, customer-focused store environment. The position is hourly and starts at $11.50.
Requirements
- High school graduate or equivalent.
- At least 1 year of management experience.
- Excellent verbal and written communication skills.
- Ability to multitask.
- Creative thinking.
- Ability to maintain composure under pressure.
- Ability to follow directions and demonstrate professionalism, organization, productivity, customer service, and goal-oriented sales behaviors.
- Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Ability to exchange accurate information with customers, managers, and coworkers in person and by telephone.
- Ability to remain in a stationary, upright position for 80% of the time.
- Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
- Ability to frequently climb and descend ladders, kneel, bend, twist, stoop, and move across the sales floor and between the sales floor and stock room.
Nice To Haves
- College experience preferred.
Responsibilities
- Ensure associates and managers provide excellent customer service through personal contact with customers.
- Achieve customer satisfaction score goals provided by the District Manager.
- Lead and assist with front-end operations, including ensuring fast and friendly checkout.
- Train staff on the High Fives of Customer Service.
- Maintain store cleanliness, recovery, and readiness for customers.
- Perform opening and closing procedures.
- Perform Store Manager duties in the manager’s absence.
- Assist with supervising, training, coaching, and developing associates.
- Review corporate communications and respond accordingly.
- Partner with supervisors or the corporate office regarding store issues.
- Drive store sales and control expenses.
- Assist with payroll and help ensure payroll remains within budget.
- Assist with merchandising, receiving, stocking, and front-end and queue merchandising.
- Enforce Five Below standard operating procedures and hold associates accountable to them.
- Handle cash, including preparing and dropping bank deposits; authorize register functions such as post voids, returns, and discounts.
- Comply with Human Resources policies and procedures.
- Unload trucks, check in shipments, stage merchandise for the sales floor, and pack out merchandise.
- Help drive sales, average dollar sale (ADS), customer satisfaction scores, and expense control.
- Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
- Operate the cash register and move merchandise as needed.
- Carry out additional responsibilities assigned by the Store Manager based on store needs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
