PT Support Lead

Five Below • Sylacauga, AL

3d

About The Position

The Support Lead assists the Store Manager/Leader and Customer Service Manager with directing Front End Leads, when applicable, and sales associates while serving as Manager on Duty. The role is responsible for key store functions as directed, including customer service, front-end operations, cash management, cleanliness, safety, and sales. The Support Lead models leadership behaviors, leads the team during assigned shifts, drives performance indicators and brand loyalty, and helps create a fun, customer-focused store environment. The position also supports training, coaching, developing associates, merchandising, receiving and stocking merchandise, payroll processes, expense control, and store maintenance. This job description is not all-inclusive; additional responsibilities may be determined by the Store Manager based on store needs.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently ascend and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure associates and managers provide outstanding customer service through personal contact with customers.
• Achieve customer satisfaction score goals provided by the District Manager.
• Lead front-end operations and train staff on the High Fives of Customer Service.
• Ensure fast, friendly checkout experiences for guests.
• Maintain store cleanliness, recovery, and readiness for customers.
• Perform store opening and closing procedures.
• Perform Store Manager duties in the Store Manager’s absence.
• Assist with supervising, training, coaching, and developing associates.
• Review corporate communications and respond accordingly.
• Partner with supervisors or the corporate office regarding store issues.
• Drive store sales and control expenses.
• Assist with payroll processes and keep payroll within budget.
• Assist with merchandising procedures, including front-end and queue merchandising.
• Follow and hold associates accountable to Five Below’s Standard Operating Procedures.
• Handle cash, including preparing and dropping bank deposits.
• Authorize register functions, including post voids, returns, and discounts.
• Comply with Human Resources policies and procedures.
• Assist with receiving and stocking, including unloading trucks, checking in shipments, staging merchandise, and packing out merchandise.
• Drive key metrics, including Sales, ADS, CSAT scores, and Expense Control.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED