Support Lead PT

Five Below•New York, NY

21h•Onsite

About The Position

The Support Lead assists the Store Manager/Leader and Customer Service Manager with directing Front End Leads (if applicable) and sales associates while serving as Manager on Duty. The role is responsible for key store functions as directed, including customer service, front-end operations, cash management, cleanliness, safety, and driving sales. The Support Lead models Five Below’s leadership behaviors and values, delivers results during assigned shifts, drives key performance indicators and brand loyalty through the team, and helps create a fun, energetic workplace where associates can develop their careers. This position is hourly and starts at $15.50. The posting refers candidates to Five Below’s benefits site for information about available benefits but does not specify individual benefits in the job description.

Requirements

High school graduate or equivalent.
Minimum of 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders.
Ability to frequently kneel, bend, twist, and stoop.
Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure associates and managers provide outstanding customer service through personal contact with customers.
Achieve customer satisfaction (CSAT) score goals provided by the District Manager.
Lead and assist with front-end operations, including ensuring fast, friendly checkout service and training staff on the High Fives of Customer Service.
Maintain store cleanliness, recovery, and readiness for customers; perform store maintenance such as taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform opening and closing procedures and perform Store Manager duties in the Store Manager’s absence.
Assist with supervising, training, coaching, and developing associates.
Review corporate communications and respond accordingly; partner with supervisors or the corporate office regarding store issues.
Drive store sales and control expenses; assist with payroll and ensure payroll stays within budget.
Assist with merchandising, receiving, and stocking, including unloading trucks, checking in shipments, staging and packing out merchandise, and front-end and queue merchandising.
Adhere to and hold associates accountable to Five Below Standard Operating Procedures.
Handle cash, including preparing and dropping bank deposits; authorize register functions such as post voids, returns, and discounts.
Comply with Human Resources policies and procedures.
Help drive key metrics, including Sales, ADS, CSAT Scores, and Expense Control.
Frequently operate the cash register.
Move merchandise, retrieve and put away stock, and assist customers across the sales floor and stock room.