Seasonal Support Lead PT

Five Below•Oxford, MS

23h•Onsite

About The Position

The Support Lead assists the Store Manager/Leader and Customer Service Manager with directing Front End Leads, when applicable, and sales associates. While serving as Manager on Duty, the Support Lead handles key store functions, leads front-end operations, manages cash-related activities, maintains cleanliness and safety, and helps drive sales and customer satisfaction. The role models Five Below’s values and leadership behaviors, leads the team during assigned shifts, and supports the store’s performance goals and brand loyalty. The position also supports associate supervision, training, coaching, and development; merchandising, receiving, and stocking; payroll and expense control; and compliance with company policies and procedures. It is a seasonal, part-time, hourly position with a starting rate of $11.50. The posting points applicants to a benefits website but does not specify particular benefits.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to communicate and exchange accurate information with customers, managers, and coworkers.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop.
Ability to frequently move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure associates and managers provide excellent customer service through personal customer contact.
Work toward customer satisfaction score goals set by the District Manager.
Lead and assist with front-end operations, including ensuring fast, friendly checkouts and training staff on the High Fives of Customer Service.
Maintain store cleanliness, recovery, and readiness for customers.
Perform store opening and closing procedures and perform Store Manager duties in the manager’s absence.
Assist with supervising, training, coaching, and developing associates.
Review corporate communications and respond accordingly; partner with supervisors or the corporate office on store issues.
Drive store sales and control expenses, including assisting with payroll and keeping payroll within budget.
Assist with merchandising, receiving, and stocking; unload trucks, check in shipments, stage and pack out merchandise, and support front-end and queue merchandising.
Follow and hold associates accountable to Five Below Standard Operating Procedures and Human Resources policies and procedures.
Handle cash according to company procedures, including preparing and dropping bank deposits; authorize register functions such as post voids, returns, and discounts.
Help drive sales, average dollar sales, customer satisfaction scores, and expense-control metrics.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Operate the cash register and assist customers on the sales floor.