Seasonal Support Lead PT

Five Below•Southaven, MS

2d•Onsite

About The Position

The Seasonal Support Lead assists with directing store associates and front-end leads, when applicable, while serving as Manager on Duty under the leadership of the Store Manager/Leader and Customer Service Manager. The role supports key store functions, customer service, front-end operations, cash management, cleanliness, safety, and sales. The Support Lead models leadership behaviors, leads the team during assigned shifts, drives key performance indicators and brand loyalty, and helps create a positive customer and associate experience. The position includes opening and closing procedures, associate supervision and development, merchandise receiving and stocking, merchandising, payroll support, store maintenance, and compliance with company policies and procedures. Additional responsibilities may be assigned by the Store Manager according to store needs.

Requirements

High school graduate or equivalent.
Minimum one year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to frequently operate a cash register.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to communicate and exchange accurate information with customers, managers, and coworkers by telephone and face-to-face.
Ability to frequently move across the sales floor and between the sales floor and stock room while assisting customers and handling merchandise.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure associates and managers provide excellent customer service through personal contact with customers.
Work toward customer satisfaction score goals provided by the District Manager.
Lead front-end operations and train staff on the High Fives of Customer Service.
Ensure guests receive fast, friendly checkout service.
Maintain store cleanliness, recovery, and readiness for customers.
Perform store opening and closing procedures.
Perform Store Manager duties in the Store Manager’s absence.
Assist with supervising, training, coaching, and developing associates.
Review corporate communications and respond accordingly.
Partner with supervisors or the corporate office regarding store issues.
Drive store sales and control expenses.
Assist with payroll processes and keep payroll within budget.
Assist with merchandising procedures and front-end and queue merchandising.
Follow and hold associates accountable to Five Below Standard Operating Procedures.
Handle cash procedures, including preparing and dropping bank deposits.
Authorize register functions, including post voids, returns, and discounts.
Comply with Human Resources policies and procedures.
Assist with receiving and stocking, including unloading trucks, checking in shipments, staging merchandise, and packing out merchandise.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Drive key metrics including sales, average dollar sale (ADS), customer satisfaction scores, and expense control.