Seasonal Support Lead Parttime - Trexlertown PA

Five Below • Allentown, PA

20d • Onsite

About The Position

The Support Lead helps oversee store associates and daily store activities while promoting an excellent customer experience. The role trains and supports crew members, assists with stock receiving and organization, and helps drive sales through merchandising, staff performance, and customer service. The Support Lead may serve as Manager on Duty and may manage store opening or closing procedures. The position also includes store maintenance and requires a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train the crew on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee daily activities of store associates and ensure they perform duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Help drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Benefits

• Health coverage and financial and personal wellness support are referenced; specific benefit details are available on the company's benefits site.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED