Seasonal Support Lead

Five Below•Elkhart, IN

About The Position

The Seasonal Support Lead helps oversee store associates and daily store activities while ensuring customers receive excellent, fast, and friendly service. The role supports store leadership with merchandising, stock receiving and organization, sales, expense control, associate onboarding and training, and store maintenance. When needed, the lead acts as Manager on Duty and may manage store opening or closing procedures.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.
Ability to identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently use ladders and to kneel, bend, twist, and stoop.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to frequently move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customers with personal, welcoming service.
Train crew members to deliver the B.E.S.T. customer service experience and a fast, friendly checkout.
Help oversee daily activities of store associates and support effective performance and excellent customer service.
Assist with receiving, unpacking, and organizing stock so merchandise is efficiently placed on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.