seasonal support lead

Five Below•Hammond, LA

8d•Onsite

About The Position

The Seasonal Support Lead supports store operations and customer service at Five Below. The role helps guide store associates, trains the crew to deliver the B.E.S.T. customer service experience, assists with receiving and organizing merchandise, and supports merchandising and World Recovery. When needed, the lead acts as Manager on Duty and may manage store opening or closing procedures. The position also contributes to sales, expense control, associate onboarding and training, and store maintenance. This role requires a flexible schedule to meet business needs, including day, evening, and weekend work, with possible overnight shifts and travel as required. It involves frequent use of store devices and equipment, moving merchandise, climbing ladders, and working across the sales floor and stock room.

Requirements

High school graduate or equivalent.
Minimum of 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and possibly overnight shifts and travel as required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Ability to frequently climb and descend ladders and kneel, bend, twist, and stoop.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, both in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout.
Help oversee daily activities of store associates and ensure effective performance and excellent customer service.
Assist with receiving, unpacking, and organizing new stock so merchandise can be placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Help drive store sales and control expenses through merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.