Seasonal Support Lead

Five Below•Mesa, AZ

4d•Onsite

About The Position

The Seasonal Support Lead helps oversee store associates and daily store activities, ensuring effective performance and excellent customer service. The role trains and supports associates, assists with receiving and organizing stock, helps drive sales and control expenses, and partners with store leadership on merchandising and World Recovery. When needed, the Seasonal Support Lead acts as Manager on Duty and may manage store opening or closing procedures. The position also includes store maintenance tasks. The role requires frequent use of store devices and equipment, handling and stocking merchandise, moving throughout the store, and communicating with customers and coworkers. The schedule is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required.

Requirements

High school graduate or equivalent.
Minimum of 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customers with personal, attentive service.
Train the crew on the B.E.S.T. customer service experience and help ensure fast, friendly checkouts.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for operations.
Support associate onboarding and ongoing training on store policies, product knowledge, and operating procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.