Seasonal Support Lead

Five Below • Elkhart, IN

6d • Onsite

About The Position

The Seasonal Support Lead supports store operations and customer service at Five Below. The role helps ensure customers receive a fast, friendly experience, supports and trains associates, and assists with merchandising, stock handling, and store maintenance. When needed, the lead acts as Manager on Duty and may oversee store opening or closing procedures. The position is hourly and starts at $11.50.

Requirements

• High school graduate or equivalent.
• At least one year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Ability to operate a cash register, computer, handheld devices, phone, walkie, and mobile devices.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb ladders and kneel, bend, twist, and stoop.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to move frequently across the sales floor and between the sales floor and stock room.
• Ability to identify and discern email and printed instructions related to merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and support fast, friendly checkout.
• Help oversee daily activities of store associates and ensure they perform their duties effectively.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for operations.
• Support onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Benefits

• The benefits site indicates that health coverage and financial and personal wellness support are available; specific benefits are not listed in the posting.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED