Seasonal Support Lead

Five Below • N Providence, RI

10d • Onsite

About The Position

The Seasonal Support Lead supports store operations and customer service at Five Below. The role helps oversee associates, train crew members in the B.E.S.T. customer service experience, support merchandising and stock operations, and drive sales while controlling expenses. When needed, the lead acts as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The position also manages store opening and closing procedures and helps onboard and train associates. Additional responsibilities may be assigned by the Store Manager according to store needs.

This is an hourly position with a starting rate of $16.50. The role requires a flexible schedule that may include day, evening, weekend, or overnight shifts, and travel as required. The position is seasonal.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Must be at least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
• Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently operate a cash register.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Ability to frequently ascend and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to frequently move across the sales floor and between the sales floor and stock room.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and ensure guests receive fast, friendly checkout service.
• Help oversee the daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock so items are efficiently placed on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening and closing processes, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as determined by the Store Manager based on store needs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED