seasonal support lead

Five Below•New Orleans, LA

About The Position

The Seasonal Support Lead helps oversee store operations and associates while delivering an excellent customer experience. The role trains and supports crew members, assists with receiving and organizing merchandise, contributes to sales and expense control, and partners with store leadership on merchandising and World Recovery. The lead may serve as Manager on Duty and may manage store opening or closing procedures. The job also includes store maintenance and requires a flexible schedule that may include days, evenings, weekends, overnight shifts, and travel as required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule that meets business needs, including days, evenings, weekends, and potentially overnight shifts and travel.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
Ability to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders and frequently kneel, bend, twist, and stoop.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, both in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee store associates’ daily activities and performance.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.