Seasonal Support Lead

Five Below•Warwick, RI

About The Position

The Seasonal Support Lead supports store operations and customer service at Five Below. The role helps oversee store associates, trains and supports crew members, assists with merchandise receiving and organization, and may serve as Manager on Duty. It also includes opening and closing the store, supporting sales and expense control, partnering with store leadership on merchandising and World Recovery, and performing store maintenance. Additional responsibilities may be assigned by the Store Manager based on store needs. The position requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required. It is an hourly role with starting pay of $16.50. The job posting identifies the position as seasonal.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet; frequently use ladders; kneel, bend, twist, and stoop; communicate accurately with customers and coworkers; move throughout the sales floor and stock room; and remain upright in a stationary position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members deliver customer service through personal contact and train them in the B.E.S.T. customer service experience, including fast and friendly checkout.
Help oversee daily activities of store associates and ensure they perform effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking opportunities to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Carry out additional responsibilities determined by the Store Manager based on store needs.