Seasonal Support Lead

Five Below•Warwick, RI

1d•Onsite

About The Position

The Seasonal Support Lead helps oversee store operations and associates while delivering Five Below’s customer service experience. The role supports sales, merchandising, stock processing, associate onboarding and training, and store maintenance. When needed, the lead acts as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The position also manages store opening or closing procedures, including securing cash, locking doors, and setting alarms. Additional responsibilities may be assigned by the Store Manager based on store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Able to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
Able to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.
Able to frequently operate a cash register; move merchandise weighing up to 25 lbs; place and remove merchandise at heights of 5–10 feet; climb ladders; kneel, bend, twist, and stoop; move across the sales floor and to and from the stock room; and communicate accurately with customers, managers, and coworkers in person, by telephone, and in the store.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train the crew to deliver the B.E.S.T. customer service experience and a fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing new stock so items are placed on the sales floor efficiently.
Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, and setting alarms.
Support onboarding and ongoing associate training in store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.