Support Lead Part Time

Five Below • Mesquite, TX

6d

About The Position

The Support Lead helps oversee daily store activities and associates, ensuring effective performance and excellent customer service. The role trains and supports crew members in delivering Five Below’s B.E.S.T. customer service experience and a fast, friendly checkout. It assists with receiving and organizing stock, supports merchandising and World Recovery, and helps drive sales while controlling expenses. When needed, the Support Lead serves as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The role may also manage opening or closing procedures and support associate onboarding and training. Store maintenance duties include taking out garbage, sweeping, cleaning bathrooms, and maintaining the stockroom. Additional responsibilities may be assigned by the Store Manager based on store needs.

This is an hourly, part-time position starting at $11.50. The schedule is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required. The role involves frequent register operation, merchandise handling and stocking, ladder use, bending and other physical movements, and frequent movement throughout the sales floor and stockroom. Associates must be able to remain upright in a stationary position for 80% of the time and be at least 18 years old. Five Below offers benefits; details are available through its benefits site.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
• Ability to frequently operate a cash register.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stockroom and on the sales floor.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to frequently move across the sales floor and between the sales floor and stockroom to assist customers and handle merchandise.
• Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Must be at least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and ensure guests receive fast, friendly checkout.
• Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock so items are efficiently placed on the sales floor.
• Act as Manager on Duty when needed, overseeing store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Help drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stockroom.
• Perform additional responsibilities as determined by the Store Manager based on store needs.

Benefits

• The employer refers applicants to its benefits site for information about benefits and perks, including health coverage and financial and personal wellness support; specific benefit offerings are not listed in the posting.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED