Support Lead Part Time

Five Below•Chula Vista, CA

About The Position

The Support Lead helps oversee daily store activities and associates, ensuring effective performance and excellent customer service. The role supports customer-facing operations, merchandise receiving and stocking, associate onboarding and training, sales growth, expense control, merchandising, and store recovery. The Support Lead may serve as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. The role also manages store opening and closing procedures and performs routine store maintenance. The position is hourly and part-time, with a starting rate of $17.40.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
Ability to operate a cash register frequently.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to work a flexible schedule that meets business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers and train the crew on the B.E.S.T. customer service experience, including fast and friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.