Support Lead Part Time

Five Below•Akron, OH

8d•Onsite

About The Position

The Support Lead helps oversee store associates and daily store activities, promotes excellent customer service, supports inventory and merchandising, and may act as Manager on Duty. The role includes opening and closing responsibilities, associate onboarding and training, sales and expense support, and routine store maintenance. The job description is not all-inclusive; the Store Manager may assign additional responsibilities based on store needs. This is a part-time, hourly position with starting pay of $11.50. The role requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. Candidates must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to frequently operate a cash register; move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet; climb and descend ladders; kneel, bend, twist, and stoop; move around the sales floor and stock room; communicate and exchange accurate information; and remain stationary and upright for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide welcoming, personal customer service and train the crew on the B.E.S.T. customer service experience, including fast and friendly checkout.
Help oversee store associates’ daily activities and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Open or close the store, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.